Store Operations Manager
About The Position
Do you have a passion for food? Are you committed to delivering an excellent experience for guests? The Store Operations Manager (SOM) plays a key leadership role in supporting the Store Director and ensuring smooth, consistent store operations. You will lead major operational areas, including Guest Service, Fresh Production, In-Stock, and Inventory Control, to deliver impeccable hospitality, a safe shopping environment, and strong execution every day. The pay range for this position is $50,000 - $60,000 per year. This position is located in West Chester and the address to the store is 7720 Voice of America Centre Drive West Chester, Ohio 45069
Requirements
- 3+ years of progressive management experience in supermarkets, retail, restaurants, hospitality, or general business
- Proven success delivering an exceptional guest experience while meeting performance goals.
- Strong leadership skills with the ability to motivate and develop high-performing teams.
- Excellent communication, coaching, and conflict-resolution skills
- Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite
- Food Safety Certification or ability to obtain after hire
- Must be 21 years of age or older
Nice To Haves
- Bachelor’s degree in business, retail management, or related field (or equivalent experience)
- Experience leading in a grocery or high-volume specialty retail environment
- Knowledge of inventory management systems and financial reporting.
- Bilingual skills a plus
Responsibilities
- Model our values of passion, excellence, hospitality, and teamwork in every interaction.
- Provide hands-on leadership to Guest Service, Fresh Production, and other operational support departments.
- Help manage scheduling and labor to support service needs while staying within labor budgets.
- Be visible and accessible on the sales floor and front end, engaging with guests and helping team members solve problems.
- Serve as Manager on Duty (MOD) during assigned shifts, ensuring smooth operations, safety, and exceptional guest service.
- Model and coach “Impeccable Hospitality” by greeting guests, offering solutions, and leading by example.
- Maintain compliance with food safety, sanitation, risk management, and all regulatory requirements.
- Support preparation for internal and external audits, ensuring follow-up and adherence to action plans.
- Support inventory management, accurate ordering practices, shrink control, and operational efficiencies.
- Support workload planning, task execution, and team alignment so daily priorities are met.
Benefits
- Team Member discount up to 40%
- Early Earn Wage Access (You can access up to 50% (max $500) of your earned wages on-demand per pay period)
- 401K contribution and company match
- Financial Wellness Program
- Personal time off and additional time off purchase plans are available
- Medical, Dental, Vision, Disability, and Life Insurance for individual, spouse, partner, and family
- Discounts on pet insurance, daycare, event tickets, and many more.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
