Store Operations Manager

GSO • West Chester, OH

3d • $50,000 - $60,000 • Onsite

About The Position

Do you have a passion for food? Are you committed to delivering an excellent experience for guests? The Store Operations Manager (SOM) plays a key leadership role in supporting the Store Director and ensuring smooth, consistent store operations. You will lead major operational areas, including Guest Service, Fresh Production, In-Stock, and Inventory Control, to deliver impeccable hospitality, a safe shopping environment, and strong execution every day. The pay range for this position is $50,000 - $60,000 per year. This position is located in West Chester and the address to the store is 7720 Voice of America Centre Drive West Chester , Ohio 45069

Requirements

• 3+ years of progressive management experience in supermarkets, retail, restaurants, hospitality, or general business
• Proven success delivering an exceptional guest experience while meeting performance goals.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Excellent communication, coaching, and conflict-resolution skills
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite
• Food Safety Certification or ability to obtain after hire
• Must be 21 years of age or older
• This position requires the willingness to work a flexible schedule, including weekends, days, evenings, and holidays.

Nice To Haves

• Bachelor’s degree in business, retail management, or related field (or equivalent experience)
• Experience leading in a grocery or high-volume specialty retail environment
• Knowledge of inventory management systems and financial reporting.
• Bilingual skills a plus

Responsibilities

• Model our values of passion, excellence, hospitality, and teamwork in every interaction.
• Provide hands-on leadership to Guest Service, Fresh Production, and other operational support departments.
• Help manage scheduling and labor to support service needs while staying within labor budgets.
• Be visible and accessible on the sales floor and front end, engaging with guests and helping team members solve problems.
• Serve as Manager on Duty (MOD) during assigned shifts, ensuring smooth operations, safety, and exceptional guest service.
• Model and coach “Impeccable Hospitality” by greeting guests, offering solutions, and leading by example.
• Maintain compliance with food safety, sanitation, risk management, and all regulatory requirements.
• Support preparation for internal and external audits, ensuring follow-up and adherence to action plans.
• Support inventory management, accurate ordering practices, shrink control, and operational efficiencies.
• Support workload planning, task execution, and team alignment so daily priorities are met.

Benefits

• Team Member discount up to 40%
• Early Earn Wage Access ( You can access up to 50% (max $500) of your earned wages on-demand per pay period)
• 401K contribution and company match
• Financial Wellness Program
• Personal time off and additional time off purchase plans are available
• Medical, Dental, Vision, Disability, and Life Insurance for individual, spouse, partner, and family
• Discounts on pet insurance, daycare, event tickets, and many more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager