Store Operations Manager Crumbl

CNH Group, a Crumbl Cookies Franchisee•Philadelphia, PA

5d•$52,500 - $58,500•Onsite

About The Position

This is a full-time salaried position reporting directly to the Vice President of Operations. You will share responsibility with a the Assistant Store Manager for all the typical roles of an Operations Manager, including hiring, scheduling, and training. Your area of specific responsibility will be focus on production of our weekly rotating menu, quality control of all our products, hiring, training, and leading the staff in delivering the best quality and customer service.

Requirements

Able to verbally communicate in basic English. Spanish is a plus.
Background in QSR or similar high-paced retail Food & Beverage industry
2+ Years experience managing 10 or more hourly staff in a customer-facing environment
1+ Year(s) experience creating and managing staffing schedules
Able to work within a weekly range of 40-45 hours, in a combination of days, nights, and Saturdays
Some experience interviewing and making hiring decisions hourly staff
ServeSafe preferred, but must have (or equivalent) within 30 days of start
Must have smartphone / tablet and able to use for required apps
Must be comfortable working with basic spreadsheets and use of simple functions
Able to comfortably lift 50lbs and climb ladders
Reliable Transportation
Valid driver's license
Able to pass background check
Ability to attend online meetings and communicate during reasonable hours when not at store

Nice To Haves

Spanish is a plus.
ServeSafe preferred

Responsibilities

Make final hiring decisions on all hourly staff
Create and maintain staffing schedules meeting the needs of the store
Oversee hourly staff training and certifications for food handlers.
Monitor and enforce hourly staff policy compliance and any resulting discipline
Consistently participate in defining, and then maintaining a Culture of Excellence that consistently exceeds customer expectations
Monitor and lead in maintaining all Key Performance Indicators related to Customer Service and Dessert quality
Lead point of contact working with catering and fundraising customers and partners
Receive, resolve, report, and follow-up all in-bound customer inquiries by email and phone
Successfully and consistently collaborate with the Assistant Store Operations Manager to ensure overall store goals and standards are met regardless of specifically documented Areas of Responsibility
Engage in local community in fundraising, relationship building, and marketing opportunities