Manager, Store Operations - Communications & Operations

Reebok International, Ltd•Boston, MA

9d•$70,000 - $90,000

About The Position

The Store Operations Manager – Communications & Operations leads the execution and continuous improvement of workload planning, store communications, and operational processes across retail locations. This role drives operational excellence through project management, clear communication strategies, and by serving as a key link between retail back office and fleet teams. This individual ensures the voices of field teams are heard and converted into actionable improvements, supporting both day-to-day operations and long-term business initiatives.

Requirements

Bachelor’s degree or at least 5 years of relevant experience required; retail field operations experience strongly preferred
Exceptional written and verbal communication skills; adept at engaging at all levels of the organization
Proven problem-solving abilities and results orientation; able to drive strategic initiatives with a sense of urgency
Demonstrated project management skills—able to balance multiple priorities and deadlines independently
Strong business acumen with experience in financial reporting and operational measurement
Proficiency in MS Office Suite (Excel, PowerPoint, Word); ability to analyze and interpret quantitative and qualitative feedback/data
Proficiency in Retail Workload Tools (such as ThinkTime)
Ability to evaluate processes and outcomes against measurable goals; suggest improvements
Self-motivated team player with growth mindset
Frequent communication (talking, listening) and typical office mobility (sitting, standing, walking) are required
Able to work comfortably in open environments with varying temperatures and lighting
Prolonged use of computers and mobile devices with routine interruptions
May require navigating multiple building floors via stairs or elevators
Occasional travel by hotel, airplane, and car may be necessary
Full-time position: hours may include evenings or weekends during peak business periods
Professional office setting, with standard office equipment
Flexibility to support international retail operations

Nice To Haves

retail field operations experience strongly preferred

Responsibilities

Champion Field Support: Foster a support-oriented mindset within field teams, challenging them to excel and ensuring their needs are proactively addressed
Store Communication Leadership: Develop and deliver engaging, actionable communications and content via platforms such as ThinkTime and email, ensuring high operational compliance and clarity
Optimize Communication Processes: Streamline and enhance content, delivery, and execution of all store communications
Fleet Workload Coordination: Own the fleet workload calendar and coordinate with back-office teams to maintain balanced work volumes and effective information flow
Project Management: Lead and oversee retail-focused projects and programs, including store supplies, openings/closings, marketing and loyalty campaigns, and IT rollouts
Feedback Mechanisms: Create strategies to collect, analyze, and communicate fleet feedback to stakeholders, driving informed action
Reporting & Compliance: Prepare and distribute reports on compliance, contests, surveys, and other performance metrics
Store Supply Procurement and Invoicing: Procure necessary store supplies, approve store orders, create purchase orders and code invoices