Store Manager

The Webster US LLC•Los Angeles, CA

About The Position

The Store Manager acts as if he or she is the business owner and has ultimate responsibility for the daily operations of the store. You are accountable for effectively teaching, training and coaching store management into a high performing leadership team that achieves sales goals, meets merchandising brand standards, and delivers operational excellence. The Store Manager is expected to be the ultimate ambassador of The Webster. The SM has the ability operate and oversee the full scope of the business from leadership & people management, to representing the brand, to creating the customer experience to operational excellence and of course, driving the business & delivering results

Responsibilities

Motivate and inspire the team by delivering a compelling vision and purpose that encompasses The Webster core values
Establish and communicate clear expectations and hold the store team and self-accountable for achieving all brand, performance, and behavior standards
Lead productive weekly leadership meetings that align with and drive the business strategy
Create and manage the execution of the store business plan to drives Sales and KPI results and maximizes business opportunities to include CRM
Analyze available sales reports and data to determine the needs of the business and set business strategies
Set individual sales goals for management teams and associates, ensuring goals reflect store business plans
Train and develop team on business acumen to drive business performance
Evaluate store sales and payroll goals on a regular basis using payroll reports and tools; make scheduling adjustments to meet business needs
Demonstrate sales leadership for staff by playing an active role on the selling floor
Develop events/incentives that will continue to grow customer base, with specific emphasis on building local market
Manage the controllable components of the P&L to achieve all store financial and expense targets
Ensure all members of staff provide the highest level of customer service
Ensure staff maintains constant client communication through utilizing their client database
Resolve all client issues and complaints quickly and effectively
Demonstrate an in-depth knowledge of the merchandise; ensure selling staff is fluent in all aspects of product knowledge
Train ASM/ Key holders on how to handle various customer service issues i.e. dissatisfied customers, returns, defective merchandise
Ensure cash control and register procedures are properly followed including bank deposits, safe funds, etc
Control store expenses and maintain budgets, continually striving to reduce costs
Schedule associates to maintain adequate floor coverage while maintaining payroll budgets
Supervise the efficient and productive handling of all merchandise including shipment receipt and processing, markdown optimization and replenishment systems while maintaining a clean stockroom
Ensure that staff adheres to all Shipping/Receiving policies and procedures
Meet inventory accuracy and shrink results meet company loss prevention standards
Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication
Maintain company brand standards of near, clean and organized sales floor, cash wrap and fitting room ensuring store environment is safe for employees and customers
Ensure facility maintenance
Partner with Director of Stores to ensure appropriate assortment for the store
Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
Identify and communicate product concerns in a timely manner
Communicate inventory needs to support the business
Recruit, hire, develop and retain a high performing management and selling team
Teach, train and coach the store management team to develop future leaders for the company
Consistently assess and provide ongoing performance feedback on selling skills, job accountabilities through real time coaching, monthly touch bases, and individual development planning
Develops succession plans to ensure career paths for all associates; encourage associates to pursue internal opportunities
Resolve all human resources issues in a timely and effective manner, partnering with Director of Stores when necessary
Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times
Ensure that the store management team adheres to and enforces all employment practices and policies
Additional responsibilities may be assigned at the discretion of leadership