Store Manager

Purple Brand•New York, NY

13d

About The Position

Since our inception in 2017, PURPLE has been on a mission to redefine denim culture. Blending industrial design, streetwear, and luxury fashion, we've curated a collection of men’s denim and luxury basics that transcend trends. At PURPLE, we take pride in challenging conventions through design that is grounded in a contemporary spirit and timeless quality. As a leader within Purple Brand, the Store Manager will play a pivotal role in shaping the in-store experience and driving the success of our store. This role will lead a dynamic team, deliver exceptional customer service, and ensure the seamless operation of the store.

Requirements

8 years of relevant experience in a management position in the retail industry
Strong understanding of luxury fashion, customer service, and retail operations
Passion for fashion, art and music
Strong critical thinking skills
Ability to work in a fast-paced high-volume, high-profile luxury environment.
Ability to efficiently organize time and manage priorities.
Excellent leadership, communication and interpersonal skills
Efficient with Microsoft suite (Word, Excel, Outlook, Excel, etc)
Ability to lift up to 30 lbs.

Responsibilities

Store Operations: Oversee daily store operations, including inventory management, visual merchandising, and store maintenance.
Ensure compliance with company policies, procedures, and standards.
Manage store budgets, including expense control and financial reporting.
Other administrative duties as assigned by the management.
Analyze reports and manage stock levels by coordinating with key departments to ensure high sell-through rates, alignment with new product launches, and strategic investments.
Leadership & Team Management: Recruit, train, and mentor store staff to uphold the high standards of the Brand.
Inspire and motivate the sales team by consistently leading by example, actively engaging on the sales floor, and offering real-time coaching as needed.
Provide comprehensive training for product launches.
Collaborate with the Human Resources team for all employee relations matter to ensure effective resolution.
Establish a goal-oriented selling structure that focuses on relationship selling, building a client base and exceptional service.
Foster a positive and collaborative team environment that drives motivation and performance.
Conduct regular performance evaluations and provide constructive feedback.
Manage employee schedules and timesheets approval.
Customer Experience: Deliver personalized and exemplary customer service that aligns with Purple Brand’s values and standards.
Resolve customer inquiries and concerns with professionalism and efficiency.
Build and maintain strong relationships with clients to encourage loyalty and repeat business.
Uphold and enhance Purple Brand’s image and reputation through exceptional store presentation and service.
Sales: Develop and implement strategies to achieve sales targets and maximize profitability.
Analyze sales data and customer trends to identify opportunities for growth.
Collaborate with the marketing team to plan and execute in-store promotions and events.