Store Manager - Natick

kate spade new york•Natick, MA

1d•Onsite

About The Position

Coach is a global fashion house founded in New York in 1941, part of the Tapestry portfolio. As a Store Manager, you are the heartbeat of your store—leading with purpose, driving performance, and creating unforgettable customer experiences that reflect the Coach brand. You set the tone for an inclusive, collaborative culture and empower your team to exceed expectations in a fast-paced retail environment. You lead by example, inspire your team through coaching and development, and ensure every customer interaction strengthens their connection to the brand. Your leadership drives sales, profitability, and a vibrant store culture where results and service excellence go hand in hand. Tapestry is a global house of brands committed to stretching what’s possible, with an unwavering optimism and commitment to being innovative and wholly inclusive. The company prides itself on hiring and developing the best people, making employment decisions based on qualifications without regard to protected characteristics. Tapestry provides reasonable accommodation for disabilities or religious beliefs.

Requirements

1–6 years of leadership experience in retail or service industries
A passion for leading people and building strong, motivated teams.
A deep commitment to delivering best-in-class customer experiences that reflect Coach’s heritage and values.
Strong business acumen with a focus on results and operational excellence.
Exceptional communication and interpersonal skills that foster trust and clarity.
Proficiency in Microsoft Office
Experience with retail systems like labor management, inventory, and sales reporting tools.
Knowledge of fashion trends and competition in the market place
Curiosity for digital engagement and social media.
A collaborative spirit and the ability to build strong vendor and community relationships.
Ability to work in a fast-paced environment
Strong English language proficiency. (for EU)
Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).
Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Nice To Haves

Luxury or fashion background is a plus.
A combination of education and experience will be considered.

Responsibilities

Lead your store to success by driving sales, profitability, and productivity across all channels.
Execute strategic business plans while remaining responsive to evolving customer needs and local market trends.
Champion a service-first culture, delivering exceptional experiences through personalized clienteling and service excellence.
Resolve customer concerns with empathy, urgency, and professionalism.
Inspire, coach, and develop a diverse, high-performing team that thrives on collaboration and results.
Set clear goals, provide meaningful feedback, and celebrate individual and team achievements.
Recruit, onboard, and retain top talent who reflect the values of the Coach brand.
Oversee daily operations including inventory management, payroll, and loss prevention.
Ensure visual merchandising and store presentation meet brand standards and inspire customers.
Optimize staffing and scheduling to meet business demands and deliver seamless service.
Foster a welcoming, inclusive environment where every team member feels valued and empowered.
Communicate effectively with your team, peers, and corporate partners to align on goals and initiatives.
Serve as a brand ambassador, representing Coach in the store and throughout the community.