Assistant Store Manager I-1 Natick

kate spade new york•Natick, MA

1d•Onsite

About The Position

Coach is a global fashion house founded in New York in 1941, part of the Tapestry portfolio. Inspired by Creative Director Stuart Vevers and the inclusive spirit of its hometown, Coach creates beautiful, lasting products. As an Assistant Store Manager, you will partner with the Store Manager to drive sales performance, operational excellence, and team development. This role involves leading by example on the sales floor, delivering exceptional customer experiences, and upholding Coach’s service standards. Your adaptability and ability to implement impactful strategies will contribute to the success of the brand and your career growth within an expressive luxury brand.

Requirements

1 + years of leadership experience in retail or service industries
A combination of education and experience will be considered
Strong customer focus and ability to thrive in a fast-paced environment
Proven ability to inspire and motivate teams to exceed performance standards
Excellent communication, problem-solving, and conflict resolution skills
Proficiency in Microsoft Office and retail systems
Knowledge of omni-channel services and clienteling strategies
Ability to work in a fast-paced environment
Strong English language proficiency (for EU)
Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays)
Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom

Nice To Haves

Luxury/fashion background preferred

Responsibilities

Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed.
Create an inclusive, high-energy environment that meets Coach Service standards; resolve customer issues promptly and act as a brand ambassador in-store and in the community.
Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision.
Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience.
Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships.
Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to drive cross-functional projects.