Store Manager (Self Storage)
About The Position
The Store Manager performs a wide variety of duties that support and enable the Area Manager and District Manager to meet and accomplish the expectations and requirements defined in the position. To this end, the Store Manager must be able to work within collaborative team efforts to prioritize sales and customer acquisition, vendor management, and overall performance of the store location. The store manager will also support departmental projects and initiatives and constantly demonstrate teamwork skills by cooperating with staff and customers. The Store Manager will ensure the store's overall reflection of brand expectations, including sales and occupancy stats, positive customer experience, cleanliness, and facility operations.
Requirements
- Minimum (1) year of experience in storage, retail or hospitality.
- Strong use of the English language in verbal and written communication.
- Customer service mindset.
- Proficient in Microsoft, word, and excel.
- Identify potential maintenance, safety, and fire issues.
- Operate roll-up doors for storage units.
- Willing to travel occasionally to another location for scheduled shifts.
Responsibilities
- Effectively exceed sales goals by promoting unit rentals, unit warranties, moving supplies, and securing positive reviews as a key responsibility.
- Responsible for guiding and assisting new customers through the rental process, ensuring transactions are conducted smoothly.
- Reach out personally to potential clients to confirm their moving dates and ensure their storage unit is secured.
- Manage past due tenants proactively and handle the paperwork for the lien/auction process efficiently.
- Provide exceptional customer service to existing clients, exceeding their expectations in meeting their needs.
- Perform daily inspections of the property to ensure security, cleanliness, and proper upkeep. Responsibilities include checking locks, cleaning units, restocking supplies, and executing light maintenance tasks.
- Perform light gardening work.
- Utilize power tools for general maintenance of property and grounds.
- Use both cleaning and property maintenance chemicals for cleanliness and overall aesthetics.
- Communicate results, updates, and recommendations clearly and effectively to the Area Manager, District Manager, and Leadership Team.
- Willing to do some travel, on occasion, to another nearby location for scheduled shifts.
- The standard work week for a Store Manager is Tuesday through Saturday.
- Flexibility in your schedule for holiday work, depending on facility hours and schedules with your team.
Benefits
- A work/life balance that allows you to work 5 days a week by co-developing your own schedule with your team.
- An outstanding company culture with growth opportunities throughout the U.S.
- Competitive starting pay + monthly bonus opportunity.
- Paid Time Off + company holidays.
- 401(k) with a generous matching program.
- Expansive Medical, Dental, and Vision Benefits.
- Free 10x15 Self Storage Unit!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
