Store Manager (Self Storage)

SecureSpace Management • Tukwila, WA

4d

About The Position

The Store Manager performs a wide variety of duties that support and enable the Area Manager and District Manager to meet and accomplish the expectations and requirements defined in the position. To this end, the Store Manager must be able to work within collaborative team efforts to prioritize sales and customer acquisition, vendor management, and overall performance of the store location. The store manager will also support departmental projects and initiatives and constantly demonstrate teamwork skills by cooperating with staff and customers.

The Store Manager will ensure the store's overall reflection of brand expectations, including sales and occupancy stats, positive customer experience, cleanliness, and facility operations.
What makes a Store Manager at a SecureSpace Management LLC Self-Storage facility different than the other Storage opportunities?
We truly promote from within. We are opening 30+ stores in 2025, which provides a great opportunity for career growth. Currently over 40% of our District Store Coordinators started as Store Managers with SecureSpace.
62% of move-ins are completed online with the help of our US-based customer success team. They arrive at your store already booked and paid!
Our stores are fully owned and operated, no managed properties to deal with.
All of our Auctions are done online, no in-person auctions.
Co-develop your shift schedules with your team, your input is valued and respected.
Are you an energetic, friendly, and ambitious self-starter yearning for career growth? Look no further because we want you to join our team TODAY.
To sweeten the deal, we're offering a $1,500 retention bonus, paid in two installments after 720 and 1,440 hours of employment. Performance and attendance requirements apply; ask a Recruiter for details!

Requirements

• Minimum (1) year of experience in storage, retail or hospitality.
• Strong use of the English language in verbal and written communication.
• Customer service mindset.
• Proficient in Microsoft, word, and excel.
• Identify potential maintenance, safety, and fire issues.
• Operate roll-up doors for storage units.
• Willing to travel occasionally to another location for scheduled shifts.

Responsibilities

• Effectively exceed sales goals by promoting unit rentals, unit warranties, moving supplies, and securing positive reviews as a key responsibility.
• Responsible for guiding and assisting new customers through the rental process, ensuring transactions are conducted smoothly.
• Reach out personally to potential clients to confirm their moving dates and ensure their storage unit is secured.
• Manage past due tenants proactively and handle the paperwork for the lien/auction process efficiently.
• Provide exceptional customer service to existing clients, exceeding their expectations in meeting their needs.
• Perform daily inspections of the property to ensure security, cleanliness, and proper upkeep. Responsibilities include checking locks, cleaning units, restocking supplies, and executing light maintenance tasks.
• Perform light gardening work.
• Utilize power tools for general maintenance of property and grounds.
• Use both cleaning and property maintenance chemicals for cleanliness and overall aesthetics.
• Communicate results, updates, and recommendations clearly and effectively to the Area Manager, District Manager, and Leadership Team.
• Willing to do some travel, on occasion, to another nearby location for scheduled shifts.
• The standard work week for a Store Manager is Tuesday through Saturday. Flexibility in your schedule for holiday work, depending on facility hours and schedules with your team.

Benefits

• A work/life balance that allows you to work 5 days a week by co-developing your own schedule with your team.
• An outstanding company culture with growth opportunities throughout the U.S.
• Competitive starting pay + monthly bonus opportunity.
• Paid Time Off + company holidays.
• 401(k) with a generous matching program.
• Expansive Medical, Dental, and Vision Benefits.
• Free 10x15 Self Storage Unit!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed