Store Manager - Oshkosh West

Goodwill NCW Jobs•Oshkosh, WI

20h•Onsite

About The Position

Goodwill NCW is a nonprofit organization operating 28 retail stores across north-central Wisconsin. The organization is dedicated to elevating people by eliminating barriers to employment and transforming lives through skill building for sustained employment and improved financial stability, making a life-transforming impact in communities and on the planet. The Store Manager oversees the entire store operation, from managing the donation process to ensuring a customer-centric shopping experience. This role is responsible for implementing business strategies to meet or exceed sales and production plans, and for the overall financial and operational health of the assigned store. Key areas of responsibility include managing people, sales, staffing, scheduling, payroll, store growth, expenses, mission integration, budgeting, and safety. The manager is also tasked with implementing and sustaining standard operating procedures for store presentation, organization, facility maintenance, quality control, and compliance with all organizational policies. They are expected to manage change effectively, maintain a consistent presence in the store, engage with team members, ensure regulatory compliance, conduct audits, promote safe work practices, and implement marketing and communication strategies to advance mission awareness within the community. Additionally, the Store Manager leads the team through hiring, onboarding, training, performance management, mentoring, and development to foster a high-performing team with cross-trained skills.

Requirements

Excellent time management and prioritization skills and the ability to work through multiple tasks simultaneously under time constraints.
Excellent communication, customer service and attention to detail.
Excellent problem-solving and decision-making skills.
At least a basic level of competency with Word, Excel, PowerPoint, SharePoint and Outlook.
Experience with reporting and dashboard tools.
Ability to maintain confidentiality.
A valid driver’s license with an acceptable driving record and the ability to travel to other locations is required.
Ability to work a flexible schedule, including holidays, evenings, and weekends, with regular and timely attendance in accordance with the assigned work schedule.

Nice To Haves

Bachelor’s degree in related field is preferred.
5+ years of leadership experience preferred.

Responsibilities

Oversees the donation door to store floor process, ensuring proper stewardship of all donations and creating a customer-centric experience for our shoppers.
Implements business strategies to ensure store is meeting or exceeding their forecasted sales and production plans.
Responsible for the financial and operational status in assigned store, including people, sales, staffing, scheduling, payroll, store growth, expenses, mission integration, budgeting, and safety.
Implements and sustains department standard operating procedures to maintain standards of store presentation, organization, facility layout and maintenance, quality control, safety standards, and all organizational policies and procedures.
Manages change through effective planning, communication, and coaching.
Maintains a consistent presence through the store, engaging and seeking feedback from team members.
Ensures regulatory compliance, conducts facility and equipment audits, and promotes safe work practices aligned with safety standards.
Implements marketing, advertising, and communication strategies and works with community members on mission awareness and advancement.
Leads team through hiring, onboarding, training, performance management, mentoring and development of team members to create a high performing team including cross training of skills.
Other duties as assigned.