Assistant Store Manager - Oshkosh

Goodwill NCW Jobs•Oshkosh, WI

20h•Onsite

About The Position

Goodwill NCW is a nonprofit organization with 28 retail stores across north-central Wisconsin, dedicated to elevating people by eliminating barriers to employment and transforming lives through skill building for sustained employment and improved financial stability. The Assistant Store Manager provides oversight, guidance, and support to team members and leaders as directed by the Store Manager and Regional Manager. This role is responsible for overseeing the donation door to store floor process, ensuring proper stewardship of all donations and creating a customer-centric experience for shoppers.

Requirements

Excellent time management and prioritization skills and the ability to work through multiple tasks simultaneously under time constraints.
Excellent communication, customer service and attention to detail.
Excellent problem-solving and decision-making skills.
At least a basic level of competency with Word, Excel, PowerPoint, SharePoint and Outlook.
Experience with reporting and dashboard tools.
Ability to maintain confidentiality.
A valid driver’s license with an acceptable driving record and the ability to travel to other locations is required.
Ability to work a flexible schedule, including holidays, evenings, and weekends, with regular and timely attendance in accordance with the assigned work schedule.

Nice To Haves

High School diploma or equivalent.
4+ years of leadership experience.

Responsibilities

Provides oversight, guidance, and support to team members and leaders as directed by the Store Manager and Regional Manager.
Oversees the donation door to store floor process, ensuring proper stewardship of all donations and creating a customer-centric experience for our shoppers.
Assumes leadership in store operational aspects such as talent management; including hiring, onboarding, training, performance management, mentoring and development to build a high performing team and strong bench strength as directed by the Store Manager.
Assists in executing business strategies to ensure store is meeting or exceeding their forecasted sales and production plans.
Responsible for assisting in the delivery of the financial and operational goals in assigned store, including people, sales, staffing, scheduling, payroll, store growth, expenses, mission integration, budgeting, and safety as assigned.
Assists in the execution and sustainment of department standard operating procedures to maintain standards of store presentation, organization, facility layout and maintenance, quality control, safety standards, and all organizational policies and procedures.
Manages change through effective planning, communication, and coaching.
Maintains a consistent presence through the store, engaging and seeking feedback from team members.
Assists with ensuring regulatory compliance, conducts facility and equipment audits, and promotes safe work practices aligned with safety standards.
Executes, at the direction of the Store Manager and Regional Manager, marketing, advertising, and communication strategies and works with community members on mission awareness and advancement.
Manages a broad range of retail activities, including scheduling, opening/closing procedures, production efficiency and volume, store cleanliness, store safety and security operational procedures, and driving performance metrics, while ensuring completion of the leader checklists and team communications.
Leads team through hiring, onboarding, training, performance management, mentoring and development of team members to create a high performing team including cross training of skills.
Other duties as assigned.