Store Manager Madrona

glassybaby•Seattle, WA

About The Position

The Store Manager, Madrona operates as the business owner of the location, responsible for driving both retail performance and the events business. This role oversees all aspects of the store, including sales, merchandising, staffing, operations, and event strategy, planning, and execution. The Manager ensures a seamless integration of retail and events to drive revenue, build community, and deliver an exceptional brand experience.

Requirements

Strong leadership skills with the ability to coach, develop, and inspire a high-performing team
Excellent verbal and written communication skills with the ability to represent the brand professionally
Highly organized with the ability to manage multiple priorities, timelines, and competing demands
Self-starter with a proactive, ownership mindset and strong follow-through
Ability to build relationships and create meaningful connections with customers, partners, and the local community
Proven ability to manage both day-to-day operations and longer-term business initiatives (including events)
Strong problem-solving skills and the ability to navigate challenges with professionalism and sound judgment
Ability to manage demanding situations and maintain a positive, solutions-oriented approach
Strong customer service orientation with a focus on delivering an exceptional experience
Comfortable working in a fast-paced, dynamic environment with evolving priorities
Basic math and business acumen skills (sales tracking, percentages, and performance metrics)
Ability to work a flexible schedule, including evenings, weekends, and holidays as required for retail and events
Bachelor’s degree or equivalent experience preferred
5+ years of retail experience, with at least 2–3 years in a leadership role
Proven experience driving sales and managing store or business performance
Experience with event planning, community partnerships, or business development
Demonstrated ability to build relationships and generate new business opportunities
Experience working in a fast-paced, customer-focused environment
Shopify or similar POS/retail systems experience preferred

Nice To Haves

Shopify or similar POS/retail systems experience preferred

Responsibilities

Own and deliver monthly and annual sales goals
Lead by example on the sales floor during peak periods
Drive conversion, units per transaction, and repeat business
Monitor business performance and adjust strategies to achieve targets
Hire, train, and develop a high-performing team
Create and manage schedules aligned to business needs and events
Coach team in real time to drive sales and elevate service
Foster a positive, accountable, professional, and customer-focused culture
Maintain visual merchandising and store presentation standards
Execute seasonal storytelling and product flow
Ensure store is always clean, organized, and customer-ready
Oversee inventory accuracy, transfers, and replenishment
Ensure operational processes and systems are followed consistently
Partner with internal teams (warehouse, production, accounting) as needed
Own and drive the Madrona events roadmap, including monthly and seasonal planning
Proactively generate event opportunities through outreach
Field and manage inbound event inquiries and bookings
Build and maintain a consistent pipeline of events that support revenue and traffic goals
Own event calendar, scheduling, and prioritization
Coordinate event logistics including staffing, setup, and key vendor needs
Partner with internal teams (marketing, production, operations) to ensure event readiness
Lead all on-site event execution and act as host and brand ambassador
Ensure events reflect brand standards and deliver a high-quality guest experience
Manage guest flow and overall event operations
Build strong local relationships and partnerships
Position Madrona as a community hub for connection and events
Convert event guests into repeat customers through great customer service and follow-up