Store Manager

Ana Luisa•New York, NY

49d•Onsite

About The Position

As a dedicated leader, the Store Manager drives their team to success, fostering a culture that embodies our brand and consistently exceeds customer expectations. They create a positive and inclusive working atmosphere, promoting growth and development within their team while ensuring that every customer enjoys a high-touch shopping experience that builds strong client relationships. The Store Manager leads by example, upholding the highest standards for both the team and the store. With charisma and a passion for people, they will oversee all aspects of store performance, including people management, product excellence, process efficiency, and profitability. By partnering closely with our HQ cross-functional teams, the Store Manager consistently exceeds targets, ensures the store's financial health, and serves as a true brand ambassador, always keeping the focus on people and clients by upholding our values. The Store Manager will initially report to the Retail Expansion Manager.

Requirements

Minimum of 4-5 years of progressive experience in a retail management role, preferably as a Store Manager or Assistant Store Manager
Experience leading a team of store employees
Proven track record of successfully opening and managing a new retail store or location
Strong leadership skills with the ability to motivate and inspire a team
Strong training and development skills
Exceptional customer service skills and a commitment to providing an outstanding shopping experience
Excellent communication and interpersonal skills
Passion for jewelry and a keen eye for fashion trends
Strong business acumen with the ability to analyze data and make informed decisions
Proficient in inventory management and visual merchandising techniques
Ability to work flexible hours, including weekends and holidays, as needed

Responsibilities

Drive recruitment, onboarding, and retention efforts, ensuring a seamless transition for new hires and fostering a cohesive, inclusive team environment
Cultivate a positive, collaborative atmosphere that promotes engagement, teamwork, and productivity, while consistently upholding the company’s values
Drive team growth and development by providing training, coaching and ongoing feedback in essential areas such as product knowledge, selling techniques and delivering exceptional customer experiences
Strategically implement the brand’s vision and objectives, effectively communicating all key-performance-indicator (KPI) metrics, expectations, directives and store initiatives to the team
Coordinate and lead individual one-on-one meetings with store team members to provide guidance, support and a platform for open communication
Efficiently coordinate team schedules to meet the needs of the business, ensuring optimal staffing levels for peak hours, store events and marketing initiatives
Conduct annual performance reviews, offering constructive feedback and recognizing achievements, while also identifying areas for growth and development
Inspire and guide the team with a positive and motivational approach to achieve individual KPI results, surpass store sales targets, and foster a culture of exceptional performance and success
Continuously assess weekly, monthly and quarterly revenue goals and KPIs, devising strategic approaches to elevate sales performance
Collaborate closely with HQ Operations and Merchandising teams to curate a well-rounded product assortment with the right depth and variety, tailored to meet market demands and maximize sales and profitability
Review the store's P&L on a monthly basis, managing expenditures regularly while seeking opportunities to minimize costs without compromising brand standards and expectations
Proactively mitigate risks by identifying and resolving gaps or roadblocks to profitability, while protecting store assets through internal and external theft prevention, inventory accuracy, and shrink control
Exhibit a leadership presence on the sales floor, setting a standard for customer service excellence and ensuring that all team members exemplify the company’s values while maintaining a customer-centric approach
Effectively oversee store clienteling with a proactive mindset, ensuring the delivery of high-touch, consistent customer service through the use of clienteling tools, resulting in brand loyalty and repeat customers
Strategically plan and execute in-store events in partnership with HQ Marketing and Area Manager, hosting (3) events per quarter to drive new and repeat customers, foster community engagement, and create memorable experiences that deepen customer loyalty and achieve KPIs and business goals
Act as the primary resource for both staff and customers, addressing high-level inquiries, resolving service challenges promptly, and ensuring overall customer satisfaction
Proactively gather and relay customer feedback to HQ, using insights to improve brand perception, refine product offerings, and elevate service quality
Leverage services like permanent jewelry to create custom, personalized experiences for customers, while training the team to consistently deliver these unique, high-expectation experiences
In partnership with HQ Operations, oversee the operational and inventory standards of both the sales floor and back of house. Ensure the integrity of inventory is maintained, providing strategic insights and feedback to address operational gaps and areas for improvement
Uphold retail inventory counts in accordance with the cadence provided by HQ Operations. Analyze inventory results to identify opportunities for minimizing shrink and optimizing inventory control
Oversee the seamless execution of customer transactions in an omni-channel environment, ensuring the store team processes sales, returns, exchanges, and warranties with precision and efficiency to enhance the customer experience
Ensure that all front and back of house procedures adhere to company policies and protocols. Lead by example, demonstrating proper procedures and providing coaching to the team to maintain high operational standards
Implement and uphold visual standards and guidelines, meticulously ensuring the accuracy of display pricing and promotions, while closely monitoring inventory performance metrics
Actively identify and implement opportunities to streamline processes and improve procedures, ensuring operational efficiency and adaptability in emerging locations

Benefits

We provide a comprehensive benefits package that includes medical. dental, vision, a generous PTO policy and Brand Perks (employee discounts; Welcome gift card).

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