Store Manager

BigFoot Java • Federal Way, WA

5d

About The Position

BigFoot Java Barista Manager main responsibility is as a Barista and secondly you will help with administrative oversite of the location. Barista Manager Duties/Responsibilities: Perform all duties and responsibilities of a Barista Ensure that the store has trained Barista's working each shift and fill in or cover all shifts that are not covered Provide leadership for the baristas through 'being the example' and providing training as needed. Follow set building, health, and BFJ culture standards; always remaining compliant in all areas. Create a platform for involving and inspiring all employees to succeed in everything they do. Ensure that BFJ has the right people doing the right things in the right way to deliver a legendary experience for every customer. Oversee and be responsible for all the employees at your BFJ: training, coaching etc. Ensure your BFJ is prepared to serve customers each day and that it meets all quality standards. Presents oneself in a professional manner, be in proper dress attire and wear the approved uniform. Maintain good business practices as outlined by BigFoot Java standards. Lead, inspire, and develop each member of the crew to achieve our mission. Maintains staff. Continuous training of employees on drinks preparation and proper use of coffee equipment. Maintains and clean, well-stocked and orderly work environment. Place all orders for supplies to make sure the store is stocked completely. Ensure all money is accounted for and that all products are being rung in properly. Hold monthly store meetings and monthly safety meetings. Communicate, teach, and prepare the Barista's of all upcoming monthly specials and promotions. Communicate with your District Manager and/or Operations Manager and assist in identifying and remedying problems deserving attention and store maintenance issues. Attend all mandatory meetings. Know your resources and adhere to all company policies and procedures as laid out in the Employee Handbook. Follow and Enforces food safety regulations ack as and appoint a 'PIC' for each shift. Ensures a safe, secure, and legal work environment. Enforces local, state, and federal labor and employment laws. Coordinate Scheduling-Shifts, meal periods & rest periods, time-off, and coverage. (Barista Managers must be available to cover any shift per business needs or in the event staff cannot cover). Communicates job and performance expectations in addition to delegation of job duties. Maintains quality service by enforcing quality and customer service standards along with quick service expectations. Escalate customer and employee complaints to the District Manager to resolve quality and customer service complaints if you cannot resolve the complaint. Check all daily paperwork and fill out spreadsheets. Report all problems immediately to your supervisor/ DM. Have all paperwork available for the DM to pick up weekly including invoices, bills, safe pick up slips and deposits. Plan a monthly visit to the office to go over new ideas and meet with management and pick up any needed items. Communication daily with the District Manager. Available for on-call issues outside of normal scheduled shift hours. Working as a Barista for a minimum of five (5) days a week and six (6) hour shifts each day. Performs other related duties as assigned. Qualifications: High School Diploma or GED Certified Food Protection Manager Certification (Can schedule and receive once hired) 5 years customer service experience required. 2 years of management experience required. Experience in JIT inventory management. Ability to lead a team. Availability to work around peak hours, including nights, early mornings, weekends, and holidays, along with a rotating schedule. Training and willingness to continue learning about food and beverage preparation. Exceptional listening and communication skills. Ability to walk, bend, and stand for extended periods. Commitment to customer satisfaction and service excellence. Willingness to work as part of a high-energy, efficient team in a fast-paced environment. Ability to read and speak English proficiently. Strong ability to multi-task. Strong basic mathematical skills. Ability to solve problems quickly. Ability to follow directions. Physical Requirements: Ability to stand for 8 hours or more per shift. Repetitive motions. Ability to bend, stoop or kneel as needed. Must be able to lift at least 30 pounds at times. Ability to stand/walk for long periods of time. Use of hand dexterity for writing, grabbing, pulling, twisting, shaking Cleaning and restocking work areas, emptying trash, and sanitizing equipment and utensils. Exposure to semi-loud noises due to proximity to operating roads, and drive thru lanes at stores along with equipment sounds. Job and Benefit Information: 90-day probationary period. 90-day probationary review to go over your performance. Minimum of two-week training period at multiple locations. Full-time position requiring 35 hours or more per week. 30 hours as a regular Barista and 5 hours doing administrative duties. You will be required to attend occasional meetings at the corporate office. Pacific WA 98047 Salary Non-Exempt starting at $34,800-$40,800 per year PTO accrued at .0333 per hour. (Averages about 65 hrs. per year) 401 (K) Eligibility after 90 days. (If offered at that location) Medical Eligibility after 90 days. (Employer 60/Employee 40) (If offered at that location) Free Coffee Beverages

Requirements

• High School Diploma or GED
• Certified Food Protection Manager Certification (Can schedule and receive once hired)
• 5 years customer service experience required.
• 2 years of management experience required.
• Experience in JIT inventory management.
• Ability to lead a team.
• Availability to work around peak hours, including nights, early mornings, weekends, and holidays, along with a rotating schedule.
• Training and willingness to continue learning about food and beverage preparation.
• Exceptional listening and communication skills.
• Ability to walk, bend, and stand for extended periods.
• Commitment to customer satisfaction and service excellence.
• Willingness to work as part of a high-energy, efficient team in a fast-paced environment.
• Ability to read and speak English proficiently.
• Strong ability to multi-task.
• Strong basic mathematical skills.
• Ability to solve problems quickly.
• Ability to follow directions.

Responsibilities

• Perform all duties and responsibilities of a Barista
• Ensure that the store has trained Barista's working each shift and fill in or cover all shifts that are not covered
• Provide leadership for the baristas through 'being the example' and providing training as needed.
• Follow set building, health, and BFJ culture standards; always remaining compliant in all areas.
• Create a platform for involving and inspiring all employees to succeed in everything they do.
• Ensure that BFJ has the right people doing the right things in the right way to deliver a legendary experience for every customer.
• Oversee and be responsible for all the employees at your BFJ: training, coaching etc.
• Ensure your BFJ is prepared to serve customers each day and that it meets all quality standards.
• Presents oneself in a professional manner, be in proper dress attire and wear the approved uniform.
• Maintain good business practices as outlined by BigFoot Java standards.
• Lead, inspire, and develop each member of the crew to achieve our mission.
• Maintains staff.
• Continuous training of employees on drinks preparation and proper use of coffee equipment.
• Maintains and clean, well-stocked and orderly work environment.
• Place all orders for supplies to make sure the store is stocked completely.
• Ensure all money is accounted for and that all products are being rung in properly.
• Hold monthly store meetings and monthly safety meetings.
• Communicate, teach, and prepare the Barista's of all upcoming monthly specials and promotions.
• Communicate with your District Manager and/or Operations Manager and assist in identifying and remedying problems deserving attention and store maintenance issues.
• Attend all mandatory meetings.
• Know your resources and adhere to all company policies and procedures as laid out in the Employee Handbook.
• Follow and Enforces food safety regulations ack as and appoint a 'PIC' for each shift.
• Ensures a safe, secure, and legal work environment.
• Enforces local, state, and federal labor and employment laws.
• Coordinate Scheduling-Shifts, meal periods & rest periods, time-off, and coverage. (Barista Managers must be available to cover any shift per business needs or in the event staff cannot cover).
• Communicates job and performance expectations in addition to delegation of job duties.
• Maintains quality service by enforcing quality and customer service standards along with quick service expectations.
• Escalate customer and employee complaints to the District Manager to resolve quality and customer service complaints if you cannot resolve the complaint.
• Check all daily paperwork and fill out spreadsheets. Report all problems immediately to your supervisor/ DM.
• Have all paperwork available for the DM to pick up weekly including invoices, bills, safe pick up slips and deposits. Plan a monthly visit to the office to go over new ideas and meet with management and pick up any needed items.
• Communication daily with the District Manager.
• Available for on-call issues outside of normal scheduled shift hours.
• Working as a Barista for a minimum of five (5) days a week and six (6) hour shifts each day.
• Performs other related duties as assigned.

Benefits

• PTO accrued at .0333 per hour. (Averages about 65 hrs. per year)
• 401 (K) Eligibility after 90 days. (If offered at that location)
• Medical Eligibility after 90 days. (Employer 60/Employee 40) (If offered at that location)
• Free Coffee Beverages

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED