Leap-posted 4 days ago
$70,000 - $85,000/Yr
Full-time • Manager
West Village, NY

We are seeking an innovative and results-driven Store Manager for our 2nd boutique powered by the Leap Platform, coming to the West Village . You will lead with a strategic mindset, developing and executing plans that drive sales, enhance customer interactions, and strengthen community ties. A key part of this role is recruiting and developing a high-performing team through thoughtful hiring, coaching, and performance management. You’ll foster a collaborative, goal-oriented environment by setting clear expectations and leading by example. As a local market expert, you will use your knowledge of community events and networking opportunities to drive store traffic, client engagement, and brand awareness. You’ll also partner with neighboring stores and execute impactful in-store activations to grow the customer base and elevate the brand presence. Operational excellence is at the core of this position. You will ensure brand standards are met across all areas of store operations, including visual merchandising, cleanliness, inventory management, and shipment processing. The ideal candidate thrives in an independent, fast-paced retail environment and is confident in managing daily operations such as opening/closing procedures, team scheduling, and payroll accuracy. This role may extend beyond your primary location, occasionally supporting other Leap-powered stores within the market. This includes assisting with new store openings, onboarding team members, providing sales floor coverage, or leading community activations.

  • Lead with a strategic mindset, developing and executing plans that drive sales, enhance customer interactions, and strengthen community ties.
  • Recruit and develop a high-performing team through thoughtful hiring, coaching, and performance management.
  • Foster a collaborative, goal-oriented environment by setting clear expectations and leading by example.
  • Use your knowledge of community events and networking opportunities to drive store traffic, client engagement, and brand awareness.
  • Partner with neighboring stores and execute impactful in-store activations to grow the customer base and elevate the brand presence.
  • Ensure brand standards are met across all areas of store operations, including visual merchandising, cleanliness, inventory management, and shipment processing.
  • Manage daily operations such as opening/closing procedures, team scheduling, and payroll accuracy.
  • Supporting other Leap-powered stores within the market. This includes assisting with new store openings, onboarding team members, providing sales floor coverage, or leading community activations.
  • Proven experience in premium retail boutiques with a strong passion for delivering elevated customer experiences and building long-term client relationships.
  • Strong business acumen with the ability to interpret key performance metrics, identify trends, and adapt strategies to drive store performance and profitability.
  • Demonstrated ability to deliver personalized service and build authentic client connections that reflect the brand’s values and enhance loyalty.
  • Lead a proactive talent strategy through recruiting, networking, and succession planning to build strong pipelines and ensure long-term team stability.
  • Ensure operational excellence across scheduling, payroll, inventory management, visual standards, and policy compliance to drive consistent store performance.
  • Proficiency with digital tools such as Shopify, Endear, Slack, and Google Workspace to support business operations, client engagement, and team communication.
  • Flexible availability, including evenings, weekends, holidays, and occasional travel as needed.
  • Ability to actively lead on the sales floor, including standing, walking, using ladders, and lifting up to 50 lbs.
  • Must be 18+ years of age
  • Unlimited PTO (blackout periods apply)
  • Commission Eligible
  • Healthcare benefits (medical, dental, vision)
  • Flexible time off (paid company holidays, unlimited paid time off, sick leave, parental leave)
  • Access to company perks (commuter benefits, 401K, paid sabbatical, employee discounts at Leap stores, employee referral bonus, telecom reimbursement)
  • Employee Assistance Program
  • Employee discount + wardrobe allotment for participating Leap brands
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