Store Manager

Steven Madden, Ltd. • New York, NY

2d

About The Position

The General Manager (GM) is responsible for leading through Steve Maddens
mission, vision, and values to develop a high-performing team that consistently
delivers top-line sales growth for the store. The GM leads a team of managers
and is accountable for all aspects of managing a single retail store. This
leader drives the store’s business through a focus on performance (sales,
service, and expense control), people (talent acquisition, training, and
development), and process (standard operating procedures and compliance
standards).

Requirements

• Minimum of 5-7 years of retail experience, including staff supervision.
• High school diploma or equivalent combo of education and experience.
• Excellent organizational skills and ability to coordinate people, resources, and services to address business goals and needs.
• Strong verbal and written communication skills.
• Knowledge of retail operations including sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
• Understanding of how to develop staff with experience in staffing, coaching, counseling, etc.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Responsibilities

• Sets the tone for the brand on a global level by exemplifying excellence in customer service, operational execution, and the selection of brand ambassadors, ensuring alignment with the company's values and standards across all aspects of the flagship store's operations.
• Promote a culture of teamwork by working alongside the management team, establishing priorities, and providing clear direction.
• Understands organizational objectives and makes decisions that align with Company priorities and values.
• Endorses, models, and develops store and district team to deliver Steve Madden’s Selling and Service expectations.
• Manages sales strategies, initiatives and growth across all categories and partners with other stores within District to drive district and regional selling initiatives.
• Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers.
• Holds the management team accountable for floor supervisor productivity, personal productivity, and management contribution.
• Attract, hire, and retain a diverse team of top talent, and efficiently address any staffing needs and open positions for the store.
• Takes initiative; has a high level of ownership and accountability for results of self and others.
• Coaches, develops, and motivates the team on a daily, weekly, and monthly basis to meet goals and utilizing Company tools.
• Approaches challenges in direct and timely manner and takes action to course correct in the moment when appropriate.
• Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks.

Benefits

• Medical, Dental, Vision Benefits & Flexible Spending Accounts
• Life & Short/Long-Term Disability Benefits
• 401K Eligibility over the age of 21 with Company match after 6 months of employment
• Paid time off benefits including paid vacation, sick time, voting.
• Virtual Health Care
• 50% off employee discount and 40% off immediate family discount
• Friends and Family Discount Events
• Free shoe every season/quarter
• Employee Assistance Program
• Tuition Reimbursement Program
• Career Growth
• Employee Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED