Store Manager, Coffee Shop

Tapestry•Glendale, AZ

32d•$75,000 - $85,000

About The Position

Primary Purpose: Responsible for managing daily operations, including staff management, inventory control, financial performance and ensuring that all customer service standards are met. The successful individual will leverage their proficiency in: Leadership Presence/Steward of Talent: Recruit, train and mentor coffee shop staff to maintain company standards and promote a positive environment Provide ongoing coaching and development to ensure high performance and engagement, conduct regular performance reviews and address any areas requiring improvement Review store environment and key business indicators within store to identify problems, concerns, and opportunities for improvement Foster a culture of teamwork, customer focus, and continuous improvement for coffee shop Work closely with shop team to develop strong working relationships to drive employee and customer experience Promote store events, seasonal promotions or new products to attract customers Engage with local community events or partnerships to increase brand visibility and foot traffic Drive for Results: Monitor daily, weekly, and monthly sales to ensure the shop meets revenue targets Control expenses and manage the store’s budget effectively, including labor and supply costs Track cash flow, handle bank deposits and ensure accurate financial reports Implement strategies to drive sales Ensure efficient store operations, including opening and closing procedures, cleaning and light maintenance Implement and maintain health, safety and food sanitation standards Troubleshoot and resolve any operational issues such as equipment malfunctions or supply shortages Operational Excellence Oversee coffee and food preparation to ensure high-quality standards are consistently met Monitor adherence to recipe and preparation guidelines to maintain consistency Implement customer feedback to improve quality, service and experience Ensure that shop complies with all local, state and federal food safety regulations Implement safety protocols to prevent accidents and ensure a safe work environment Conduct regular training on safety and sanitation practices for staff Maintain accurate records of sales, inventory, payroll and other relevant data Prepare regular reports on sales performance, labor costs and inventory Report any incidents, safety issues, or employee related matters to upper management as required Customer Experience Ensure shop consistently delivers exceptional customer service in alignment with the company’s values and standards Address and resolve customer complaints or issues at a store level, ensuring customer satisfaction Promote the company’s brand and values within the community to enhance the customer experience and build loyalty

Requirements

Minimum of 3 years’ experience in retail or food and beverage management role
Willingness to work flexible hours including weekends and holidays as needed
Comfortable using POS systems and scheduling software
Understanding of budgeting, sales tracking and inventory management
Demonstrated commitment to exceptional customer service
Strong leadership, communication and organizational skills
Proven leadership and organizational skills
Excellent verbal and written communication skills
Strong work ethic; ability to problem solve.
Physical requirements of standing for extended periods and processing shipment up to 30lbs

Responsibilities

Managing daily operations
Staff management
Inventory control
Financial performance
Ensuring that all customer service standards are met
Recruit, train and mentor coffee shop staff to maintain company standards and promote a positive environment
Provide ongoing coaching and development to ensure high performance and engagement, conduct regular performance reviews and address any areas requiring improvement
Review store environment and key business indicators within store to identify problems, concerns, and opportunities for improvement
Foster a culture of teamwork, customer focus, and continuous improvement for coffee shop
Work closely with shop team to develop strong working relationships to drive employee and customer experience
Promote store events, seasonal promotions or new products to attract customers
Engage with local community events or partnerships to increase brand visibility and foot traffic
Monitor daily, weekly, and monthly sales to ensure the shop meets revenue targets
Control expenses and manage the store’s budget effectively, including labor and supply costs
Track cash flow, handle bank deposits and ensure accurate financial reports
Implement strategies to drive sales
Ensure efficient store operations, including opening and closing procedures, cleaning and light maintenance
Implement and maintain health, safety and food sanitation standards
Troubleshoot and resolve any operational issues such as equipment malfunctions or supply shortages
Oversee coffee and food preparation to ensure high-quality standards are consistently met
Monitor adherence to recipe and preparation guidelines to maintain consistency
Implement customer feedback to improve quality, service and experience
Ensure that shop complies with all local, state and federal food safety regulations
Implement safety protocols to prevent accidents and ensure a safe work environment
Conduct regular training on safety and sanitation practices for staff
Maintain accurate records of sales, inventory, payroll and other relevant data
Prepare regular reports on sales performance, labor costs and inventory
Report any incidents, safety issues, or employee related matters to upper management as required
Ensure shop consistently delivers exceptional customer service in alignment with the company’s values and standards
Address and resolve customer complaints or issues at a store level, ensuring customer satisfaction
Promote the company’s brand and values within the community to enhance the customer experience and build loyalty