Coffee Shop Manager

Makeready LLC•Charleston, SC

16h

About The Position

The Coffee Shop Manager is responsible for leading the daily operations, financial performance, and guest experience of the coffee shop at a Makeready property. This role blends operational leadership with hospitality, brand stewardship, and team development—ensuring the coffee shop is a vibrant, welcoming space for hotel guests and the local community alike.

Requirements

Minimum of 2–4 years of experience in coffee shop, café, or food & beverage management.
Strong working knowledge of coffee preparation, espresso equipment, and café operations.
Proven experience leading, training, and developing teams.
Financial acumen with experience managing labor, inventory, and cost controls.
Exceptional guest service and communication skills.
Ability to work a flexible schedule, including early mornings, weekends, and holidays.

Responsibilities

Lead all day-to-day operations of the coffee shop, ensuring consistent execution of Makeready service standards.
Maintain excellence in product quality, cleanliness, speed of service, and presentation.
Uphold cash-handling procedures, POS accuracy, and internal controls.
Address guest feedback and service recovery with professionalism and hospitality.
Hire, train, schedule, and develop a high-performing barista and supervisory team.
Lead by example on the floor, fostering a positive, inclusive, and accountable team culture.
Provide ongoing coaching, performance feedback, and development opportunities for team members.
Ensure staffing levels align with business volume and seasonal demand.
Manage labor costs, scheduling, and productivity to meet budgeted targets.
Oversee ordering, inventory control, and vendor relationships for coffee, food, and retail items.
Minimize waste and control costs while maintaining product quality and availability.
Assist in budgeting, forecasting, and achieving revenue and profitability goals.
Execute coffee, beverage, and food offerings in alignment with Makeready and property brand standards.
Partner with culinary, beverage, and brand teams on menu development, seasonal features, and local offerings.
Ensure compliance with all recipes, preparation standards, and presentation guidelines.
Uphold brand identity through merchandising, signage, and overall guest-facing presentation.
Ensure compliance with all health, safety, sanitation, and alcohol (if applicable) regulations.
Maintain equipment and coordinate service/repairs as needed.
Collaborate with hotel operations, food & beverage leadership, and marketing teams to support promotions and property initiatives.
Support on-property activations, events, and partnerships that drive traffic and brand awareness.
Build relationships with local vendors, roasters, and community partners when applicable.
Adhere to Makeready's Guiding Principles, policies and procedures
Additional duties and assignments, as assigned