Store Leader - Walnut Street

Faherty Brand•Philadelphia, PA

1d•Onsite

About The Position

The Store Leader partners with other members of the leadership team to ensure timely follow-through and execution of company directives and standards. This role involves advanced planning, time management, team development, and delegation to cultivate an inclusive environment that embodies Faherty Brand values and culture. The Store Leader is responsible for providing actionable feedback to drive individual and team performance, maintaining a positive brand representation, and maximizing results across four key business areas: People, Sales, Visual Merchandising, and Operations. Faherty, founded in 2013, is a family-run lifestyle and apparel brand committed to creating high-quality, sustainably-minded products. The company emphasizes comfort, craftsmanship, and a dedication to reducing environmental impact, fostering diversity, and promoting a collaborative and creative work environment. Employees are expected to uphold core values such as Always Innovate, Day One Mentality, All Together, Power of Positivity, and Timeless.

Requirements

Multiple years leadership experience in a similar scope
Omnichannel awareness and the ability to lead a team to provide a seamless customer experience between retail stores and ecommerce platforms
Proven track record leading and influencing across the four key areas of a retail business; success reflective in consistently outpacing sales and performance goals
Adept with technology and apps, including but not limited to Google Suites and MS office, and familiar with industry-related blogs and feeds
Demonstrated ability to build dynamic, high performing teams that align with company goals and values and are reflective of the communities we serve
Strong communication skills with the ability to effectively communicate across all levels of the organization
Ability to critically assess and coach team member performance to improve and optimize store output
Possess an understanding of the local market to ensure the store is tailored to drive customer loyalty and sales
Passionate about building a brand with purpose and demonstrating advocacy through business
Available when we are open for business, including nights, weekends, and holidays
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time

Nice To Haves

Hi-growth direct to consumer retail brands preferred

Responsibilities

Roll up your sleeves and lead the way, partnering with other members of the leadership team to support timely follow-through and execution of company directives & standards
Create an inclusive environment embodying Faherty Brand values & culture through advanced planning, time management, team development, and delegation
Provide actionable feedback in the moment to maintain good vibes, inclusion, and directive compliance driving individual & team performance
Ensure a positive representation of the brand by utilizing business tools and market-specific insight to maximize results of the four key areas of the business: People, Sales, Visual Merchandising, and Operations
Lead by example: use company tools and personal leadership skills to create a strong selling culture and store environment that embody our core value of Spreading Good Vibes
Process in-store sales, returns and exchanges
Drive guest capture and retention; maintain up-to-date client information, requests, and product feedback
Analyze key business metrics to identify performance improvement opportunities
Utilize business tools as well as personal insight to drive results
Accountable for store results
Plan & execute in-store events in partnership with leadership team
Develop and maintain presence within local community
Oversee the Lifecycle of Product
Perform In-Store Fulfillment - Customer orders that need to be picked, packed, and shipped from a store
Receive Inventory - Receive scheduled shipment of products to a store
Perform Cycle Counts - Perform inventory audits and discover any inventory discrepancies
Manage Transfers - Transfer inventory from one store to another or Warehouse
Perform Adjustments - Adjust stock on hand at your store for various reasons
Execute regularly scheduled store Inventories
Oversee Operational Excellence
Manage Cash Management - Track and account for cash procedures including, but not limited to: opening & closing cash registers, bank deposits, change orders…etc
Create a disciplined culture that is focused on operational excellence
Ensure timely execution of company directives & initiatives
Utilize available resources consistently and effectively
Collaborate with Leadership Team for monthly supply orders
Enact solution-oriented change through personal observations and Leadership Team feedback
Manage Floorsets
Ensure updates requested by the Visual Team are made through planning and delegation with the team
Translate and implement company directives to create engaging floor spaces
Guide store team on a weekly basis to showcase merchandising updates
Drive Visual Standards
Maintain a neat and well-organized space to ensure seamless merchandise flow
Represent and reinforce the brand in a positive manner through strong visual presentation
Partner with the team daily to ensure the floor is fully restocked based on sell-through
Work in tandem with the Visual Team to maximize real estate, driving sales growth
Manage window and marketing updates
Set clear goals and foster a positive and rewarding store environment embodying our core value of Spreading Good Vibes
Champion high standards that empowers others to excel within the store & company at large
Recognize and highlight individual & team performance
Communicate effectively
Collaborate & build trust
Understand when to take action and when to escalate
Embody servant leadership
Drive and uphold our epic people-centric selling strategies & cultures
Partner with store team to ensure opportunities for success are being addressed through timely touch bases
Create enthusiasm, passion, and a desire to excel within the store and company
Assess strengths & developmental opportunities of team
Provide timely and actionable coaching & feedback
Manage conflict through thoughtful communication and partnership
Drive sales through effective scheduling protecting peak hours while staying within allotted hours
Source, recruit, and onboard a community of folks with a diversity of viewpoints, experiences, and backgrounds
Build a strong internal bench in order to keep the store appropriately staffed