Store Leader (Store Manager)

Activate Games•Roseville, CA

6d•Onsite

About The Position

Activate is a technology company building interactive gaming facilities across US, Canada, and into global markets. We take entertainment into the future by fusing technology and physical activity to create live-action gaming experiences. To learn more about us, click here and follow us on Instagram and Facebook @activategames. The Store Leader at Activate works under the direction of the Regional Leader and plays a critical role leading a team that will deliver excellent customer experience in a dynamic and fun environment. The Store Leader should demonstrate strong leadership, customer service skills, the ability to work well both in a team and individually, and a curiosity for all things tech and gaming related. This is a full-time position at our brand new store in Sacramento (Roseville) located at 990 Pleasant Grove Blvd, Roseville, CA 95678.

Requirements

Demonstrated leadership ability with 2 years of experience in a customer facing environment
Demonstrated strengths in collaborative team environments
Ability to foster strong relationships with customers and employees
Excellent communication skills, including listening, and oral
Proficient in the use of hand and power tools
Proficient in Microsoft Office and related software
Multitasking in both leading teams and operational performance
Highly organized in managing competing priorities
Capacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit, as required for stocking shelves, organizing inventory, and completing store tasks
Capability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks, and ensure the overall presentation and organization of the store
While performing the duties of this job, you may be required to sit, stand, walk, reach with your hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods of time
Must be capable of lifting weight up to 50 lbs. consistently and standing for extended periods, typically 8 hours
Regular use of maintenance equipment such as hand and power tools, with occasional use of ladder
Must be comfortable working in an environment with bright flashing lights, loud music, and fog
Must be able to work day, evening, and weekend shifts (ability to work various shifts starting as early as 8 am and ending at 1 am is required)
Wearing personal protective equipment (PPE), properly handling and storing cleaning chemicals, and following established safety protocols
Successful completion of a criminal record check is a condition of employment for this position.

Responsibilities

Oversee day to day operations including interpreting and communicating company expectations; must be flexible and available to address issues that may arise
Create a lasting experience with customers and ensure their satisfaction is a top priority
Effective understanding of key performance indicators
Help maintain brand consistency through positive customer experiences and local event involvement
Perform regular general inspections of front desk and gaming areas
Perform daily cleaning and maintenance duties in compliance with company standards
Responsible for preventing security or safety concerns by adhering to outlined procedures, providing training to employees and identifying risks that may exist
Provide regular updates to Regional Leader on store operations, facility issues and suggest areas for improvement
Oversee the day-to-day maintenance process flow required for the facility
Audit and own the inventory process flow, managed by the Team Lead for maintenance, merchandise, and vending products
Scheduling duties, as required, to ensure peak periods are properly staffed
Leading in the hiring of new employees and creating a talent pipeline
Managing performance of employees, including accountability coaching and development
Participate in planning meetings to prepare and roll out various training and initiatives
Identify and implement improvements when necessary and provide updates to the team to enhance customer experience