Store Director

Saks•San Francisco, FL

15d•$110,000 - $117,000

About The Position

Store Director WHO WE ARE: Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 33 extraordinary locations across North America for seamless, all-channel shopping. Saks Fifth Avenue is part of Saks Global’s portfolio of top luxury retail brands and real estate assets. YOU WILL BE: Under the direction of the Vice President, General Manager (VP/GM), the Store Director is responsible for driving the overall results of the store, positive client interactions, and for building and leading a selling and high performance operations organization; driving performance through direct oversight of the selling and operations process. They ensure proper processes are followed and manage resources efficiently to drive business and maximize productivity and profit. This role represents the Saks Fifth Avenue (SFA) brand standards across all aspects of the business. This position will promote our Company’s culture, values, and mission, while fostering a positive working environment that encourages diversity, mutual respect and teamwork.

Requirements

Proven experience in retail leadership, preferably in a high-volume or luxury retail environment, with a track record of achieving sales, operational, and customer service goals.
Strong business acumen, including understanding of Profit & Loss (P&L), payroll management, and controllable expenses.
Demonstrated ability to lead, coach, and develop a management team, fostering a high-performance, customer-focused culture.
Experience driving sales growth through client engagement strategies and team development.
Exceptional communication and interpersonal skills to align teams on store vision, goals, and operational priorities.
Strong problem-solving and decision-making skills, with the ability to act hands-on when needed.
Experience in recruiting, hiring, and retaining top talent, with a sense of urgency in filling open positions.
Knowledge of HR processes and ability to execute HR functions for the store effectively
Ability to balance operational ownership with a focus on delivering outstanding client experiences.

Responsibilities

Operations Ownership Hands on leadership in order to ensure High Performance results around Operations Key Performance Indicators
Understand the Profit & Loss (P&L) and ensure Store Controllable Expense is in line with the business trend
Manage staffing level and payroll expense based on business trends; ensure appropriate associate coverage for selling floor and support areas
Selling and Client Experience Ownership Drive maximum sales and growth in line with company vision and values
Builds a strong service and selling team that operates consistent with SFA standards
Partner with the VP/GM and Area Marketing Director to determine appropriate strategies and action plans for the store to yield positive results through Top Client and Top Advisor Strategies
Hands on support with daily customer service behaviors IPeople
Directly oversees a Core Management Team and provide consistent and frequent communication so all team members are aware of the store vision, goals, and expectations
Serve as coach to the Core Management team to develop, motivate, and train all associates in all aspects of their store
Lead the recruitment efforts and actively hire and fill open roles with a sense of urgency
Work side-by-side on the floor and work closely with your teams to ensure all operational, selling and client needs are met
Set goals for Associates in alignment with SFA objectives and recognize outstanding performance to increase engagement
Execute all HR Functions for the store

Benefits

Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
An amazing employee discount
medical insurance
dental insurance
vision insurance
401(k) retirement plan
basic life insurance
supplemental life insurance
disability insurance
a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance)