STORE DIRECTOR

PAQ INC. FOOD 4 LESS•Fairfield, CA

13d•Onsite

About The Position

The Store Director plans, and directs the day-to-day operations of the store, increasing customer count, sales and profitability, and improving customer services while maintaining a safe environment for customers and employees. Manages 6 to 15 subordinate supervisors who supervise up to a total of 125 employees in the Produce Department, Bakery Department, Meat Department and Grocery Department and is responsible for the overall direction, coordination, and evaluation of these units.

Requirements

Comprehensive understanding of grocery retail operations, including merchandising, inventory management, and sales forecasting.
Familiarity with applicable laws and regulations regarding grocery store operations.
Knowledge of POS systems and inventory management software.
Understanding of customer service best practices and strategies to enhance customer engagement.
Strong leadership and managerial skills to effectively lead a team and ensure high performance.
Excellent verbal and written communication skills to interact with staff, customers, and vendors.
Problem-solving skills to address and resolve operational and customer service issues promptly.
Organizational skills to manage multiple tasks and priorities efficiently.
Ability to develop and implement strategic plans to achieve department goals.
Ability to analyze sales data and market trends to make informed decisions.
Ability to work in a fast-paced environment and handle high-pressure situations.
Ability to motivate and mentor employees to foster a collaborative and productive work environment.
Stand and walk for extended periods, typically 8-hour shifts.
Lift and carry items up to 25 pounds frequently and up to 50 pounds occasionally.
Perform repetitive motions such as reaching, bending, stooping, squatting, and handling products.
Ability to handle and operate necessary equipment and tools.
Good hand-eye coordination and manual dexterity.
Maintain clear communication with customers and team members.
Move quickly and efficiently to assist customers and manage workload.
Maintain physical stamina to work in a fast-paced environment.
Bachelor’s degree in Business, Business Administration, or related field preferred, but less formal education with more on the job experience may be substituted.
Over five years of grocery management experience required.
Certification to operate an industrial forklift truck/pallet jack/WAVE is required.

Responsibilities

Hires, trains, coaches, schedules, and disciplines employees in all areas of the store.
Makes staffing and pay decisions based on store needs.
Works with department managers to increase performance standards are maintained with all employees.
Plans and prepares work schedules and assigns employees to specific duties.
Handles discipline and termination of employees as needed and in accordance with company policy.
Ensures all products and displays are merchandised effectively to maximize sales and profitability; sets up displays and stocks shelves/displays as needed.
Places and rotates merchandise to ensure products sold according to code dates.
Performs scheduled inspections, focusing on both internal and external areas of the facility to ensure compliance with the company and store policies and procedures, in addition to federal, state and local rules and regulations required.
Maintains store appearance and product presentation to company standards.
Orders merchandise or prepares requisitions to replenish merchandise on hand; prepares list of damaged items and communicates to the appropriate personnel of defective or unusable items to ensure appropriate credits or replacements are received.
Counts and/or verifies all material, equipment, merchandise, and supplies brought into the location with Bill of Lading; verifies clerical counts against physical count of stock and adjusts errors in computation or count or investigates and reports reasons for discrepancies.
Maintains a high degree of accuracy to ensure correct inventory numbers.
Ensures compliance of employees with established security and record keeping procedures and practices, trains employees in proper safety and security procedures and practices.
Conducts market research by visiting competitors in an assigned area, looking at customer counts, pricing, product available, product placements, etc.
Identifies and assists Loss Prevention in the safeguarding of company assets from losses due to theft or fraud.
Assists in apprehensions, retrieving company property and identifying ways to reduce risk and losses.
Ensures customer needs are met, resolves customer complaints in a timely manner and ensures that service is quick and efficient.
Minimizes customer complaint escalation by administering diplomatic communication skills.
Performs various duties of other job titles throughout the store to provides support during peak periods or when scheduling conflicts arise.
Performs related duties as assigned.