Store Director

Heritage Grocers Group•El Centro, CA

3d•$86,000 - $105,000

About The Position

The Store Director oversees daily store operations and provides leadership and direction to achieve profitable operation of the assigned retail store. The Store Director ensures that the goals of full, fresh, clean, and friendly are achieved and that a positive environment that engages and empowers all team members is maintained at store level. The Store Director is responsible for the development of all direct reports, to include department team leaders and all store team members. The Store Director is to continually improve the team's capacity for efficiency, effectiveness, service, and meet the company's succession needs. The role is expected to be a role model of the company by driving results while maintaining company core values.

Requirements

3+ years' experience in a progressive operations role including managing different sales volume stores
Confident working in a fast-paced, constantly evolving environment and exhibit excellent multi-tasking skills
Proven experience in dealing effectively with diverse team member/management issues
Knowledge of applicable state and federal laws applicable to effectively running a store, governmental compliance requirements, employment, and labor laws, including immigration laws and processes
Possess the ability to articulate the complexity of business needs and the capability to build/develop practical action plans based upon those needs
Excellent interpersonal, negotiation, and analytical skills are required. Solid ability to make recommendations to effectively resolve problems on issues, by using judgment that is consistent with standards, practices, policies, procedures, regulation, or government law
Excellent written and verbal communications skills (includes active listening). Able to prepare effective written reports, correspondences, and presentations to management as required. Experienced in facilitating meetings by utilizing effective presentation skills
Ability to speak, read, write and understand both English and Spanish sufficiently to understand conversations, presentations, company manuals, forms and documents
Proficient computer skills in the areas of e-mail, Microsoft Office (Power Point, Word, Excel, ) required
Effective planning, prioritization, and time management skills with effective ability to follow-up on delegated
Able to lift up to 50lbs
Successful performance requires vision abilities that include close vision and the ability to adjust focus
Ability to drive and flexible to travel to all company locations, as needed

Responsibilities

Responsible for all facets of the store operations including inventory levels, store conditions, loss prevention, and security issues
Provides guidance to Assistant Manager and Department Team Leaders to connect the metrics to business processes and focus on continuous improvement strategies to achieve business objectives
Partners with the Department Trainers to achieve results
Ensures store operations are in full compliance with company, Federal, State, local regulatory safety, labor, workers compensation and health requirements
Meets and or exceeds all metrics on the weekly operations dashboard
Evaluates and adjusts in-store process (time, tools, MAP)
Clearly communicates and enforces standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, store conditions and food safety to all team members
Develops a succession plan for all leadership positions within the store to meet company growth goals
Recruits, selects, orients, trains, coaches, counsels, and develops the best Department Team Leaders to achieve store goals and ensure that the store has leadership talent
Sets clear improvement performance processes and expectations to Department Team Leaders to improve team member turnover in the store and keeps turnover at company goals
Provides advice and assistance to store team to enable completion of responsibilities
Develops tactics to promote positive work environment that ensures fair and consistent treatment of all team members and customers; leads by example to have friendly employees
Displays strong qualities of a role model by ensuring Team Members awareness for importance of Customer Service excellence and engages with customers at all times
Proactively works with corresponding Human Resources staff to ensure the store has the staffing needed to deliver expected service, particularly important for service areas and front end
Improves speed of service and operational efficiencies in all
Prepares and reviews financial forecasts and performance analysis
Delivers the payroll % goals and maintaining payroll management discipline
Supports programs to control shrink and contain costs at an acceptable level
Reviews Key Performance Indicators (KPI's) with store team (Department Team Leaders and Team Members)
Comprehends, analyzes, and instructs store teams about income and financial statements; creating operating budgets and financial forecasts and calculating gross margins and productivity measures
Monitors operational standards and programs and follows up on operating performance of each store and store team leader to ensure that all stores meet sales, expense, gross profit and managerial profit contribution, and EBITDA objectives
Analyzes financial data and determines areas of opportunity as well as plans for remediating performance gaps
Develops quarterly sales, income, expense, capital, labor budgets for the store, and monitor and control expenses for all stores to be in line with budgets, as well as manages with a basis-point (.01%) frame of reference
Reviews programs prepared by merchandisers and recommends adjustments to meet local conditions and ensures timely and complete execution of company merchandising and promotion initiatives
Works with store leadership to promote safety and ZERO accident culture
Maintains compliance with all state and federal laws and regulations upholding company values, customer service philosophies, merchandising programs, pricing programs, and winning environment initiatives at store level and encourage and ensure conformity throughout the store
Ensures that stores maintain buildings, fixtures, storage facilities, and equipment in optimal operational condition, monitor maintenance and repairs and manage expenses of same
Advises Construction and Maintenance when remodels or major repairs are necessary to maintain facility integrity
Maintains current knowledge of market conditions and competitive activity through periodic review of Monitors market area for potential acquisitions or business opportunities and communicates viable suggestions to Store Director
Perform other work-related duties as