Meta Lab Store Director
About The Position
At a Glance Lead the Future of Retail Innovation at Meta Lab’s Flagship Location Channel Partners is seeking a dynamic Store Director in West Hollywood, CA - the premier destination for Meta’s wearable technology experiences. As a trusted partner to Meta, Channel Partners delivers end-to-end retail solutions that ensure operational excellence, brand integrity, and customer engagement at scale. In this role, you will provide exceptional leadership capabilities to Meta Stores, setting the standard for innovation and customer experience. Why Join Us This is your opportunity to lead Meta Lab’s flagship retail experience where technology, creativity, and human connection converge. You’ll shape the future of immersive retail and set the standard for innovation worldwide, backed by the trusted expertise of Channel Partners in partnership with Meta.
Requirements
- 5+ years of senior retail store leadership experience with proven success in building and scaling high-performing teams
- Expertise in delivering premium customer experiences in a fast-paced, tech-driven environment
- Strategic thinker with strong business acumen, operational excellence, and a passion for innovation
- Exceptional communication and coaching skills that inspire and motivate
- Ability to thrive in ambiguity and lead through change with confidence and creativity
- Extremely strong interpersonal communication, soft skills, written, verbal, and on camera
- Performance Management and conflict resolution skills
- Ability to build and foster business relationships at multiple levels and independently
- Ability to show patience and tact and remain calm under pressure
- High level of initiative and self-motivation with a continued drive to learn
- Strong time management and organizational skills
- Ability to practice good judgment in analyzing information, strategic/critical thinking, and decision making
- Flexible availability with the ability to be on-call as needed
Responsibilities
- Drive a high-performing leadership and experience expert team of 40+ associates, fostering a culture of excellence, creativity, and collaboration
- Deliver world-class, hands-on demos of the Meta Quest Collection and Meta Ray-Ban Display, featuring the latest innovations, highlighting Ray-Ban Meta Gen 2, Oakley Meta Vanguard and Oakley Meta HSTN
- Own the flagship’s operational success while influencing broader retail strategies for future Meta Lab locations
- Serve as the ultimate subject matter expert for Meta’s ecosystem, modeling behaviors that elevate the brand and customer trust
- Act as a strategic partner to Meta leadership and Channel Partners, providing insights and recommendations that shape next-generation retail experiences
- Lead all aspects of flagship operations: staffing, training, scheduling, inventory, and performance management
- Drive KPIs for sales, customer satisfaction, and engagement through innovative tactics and team empowerment
- Cultivate strong client relationships and champion scalable solutions for multi-location growth
- Coach and develop leaders within your team, ensuring a pipeline of talent for Meta’s retail future
Benefits
- Biweekly pay
- Health and wellness benefits plans
- Paid time off and holidays
- 401(k) with employer matching
- Paid training
- Employee discounts
- Referral bonus
- Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
- Opportunity to work with a growing company that actively rewards and promotes its employees
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
