Store Communications & Workload Planning Manager

Tailored Brands • Dublin, CA

61d • Hybrid

About The Position

We currently have an exciting opportunity for a Store Communications and Workload Planning Manager to join our Store Communications team. The Store Communications Manager - Workload Planning will partner with the Director of Store Communications to evolve the department strategy with a focus on enhancing workload planning and task management and elevating our communication platform. This role has responsibilities focused on creating, editing and publishing field-facing communications, facilitating field workload management, and connecting the cross-functional business partners with the store organization to drive alignment of company initiatives for multiple brands across North America. This person will work within a team environment, building and maintaining strong relationships throughout the organization with both field and corporate business partners, working in a fast-paced environment, remaining flexible with a high level of professionalism and confidentiality. This position reports directly to the Director of Store Communications.

Requirements

• Retail Management or Communications Management Experience of 6-plus years or equivalent.
• Bachelor's degree in business management or communications preferred or equivalent experience required.
• Ability to think strategically to develop communication plans for a multi-brand field organization.
• Excellent written and verbal communication skills with the ability to flex to various audiences.
• Strong analytical skills to identify potential obstacles or opportunities.
• Exceptional customer service skills with the desire to satisfy our internal and external customers.
• Solid time management skills to meet service level expectations and personal workload deadlines.
• Ability to excel in a fast-paced environment.
• Ability to take the initiative and follow through with minimal direction provided.
• Strong command of Microsoft Office Products including Outlook, Word, Excel and PowerPoint - Savvy enough to learn and adapt to new technologies quickly.
• Ability to manage vendor relationships.

Nice To Haves

• Experience with Canva, graphic design or video editing skills is a plus but not required.

Responsibilities

• Develops and executes field communication standards, while prioritizing and maintaining a workload balance for stores and multi-unit management.
• Manages store workload by leading cross-functional meetings with internal stakeholders to facilitate workload task information to sustain on-time and effective communication.
• Maintains the Store Workload Calendar by brand to allow store teams to plan for execution and sustain workload balance.
• Analyzes metrics for on-time completion, task execution and adoption to measure compliance and report performance results to CSO leaders.
• Develops and executes brand communication strategies that meet the needs of the business; evolves strategies as needed to support business trends.
• Leads the effort to evolve the communication platform to proactively support store strategy.
• Evolves and upholds brand standards for communication including formatting, writing for various audiences, and timing to allow for proper in store execution and adoption.
• Acts as lead Gatekeeper and primary editor for communication quality assurance, maintaining exceptional written skills, including managing the translation process.
• Writes communications for key CSO messages as assigned.
• Designs communication plans across projects, initiatives, and events to drive advanced planning and consistency with business partners.
• Builds and supports change management, training, and communication plans to create a seamless transition and adoption of initiatives in-store.
• Manages specific projects which may be assigned planned or ad-hoc.

Benefits

• This role is eligible for healthcare including medical, dental and vision, retirement savings (401k with a company match), income protection programs such as life, accident and disability insurance, paid time off for sick leave, vacation, bereavement, jury duty, and holidays, wellbeing program, commuter, adoption assistance, education assistance, legal services, and employee merchandise discounts.
• Meeting-Free Fridays (encouraged) | so you can catch up on work and self-development.
• Summer Fridays | from Memorial Day to Labor Day so you can enjoy a head-start to the weekend.
• Holiday Early Departure | close out early the business day before a company observed holiday.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Number of Employees: 5,001-10,000 employees