Store Assistant Manager - Old Pasadena Store

The Salvation Army Southern California•Pasadena, CA

10h•Onsite

About The Position

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program designed to assist men and women in completing their rehabilitation journey. The organization values the contributions of its employees to the program's maintenance and effectiveness. The Retail Team at The Salvation Army supports the Adult Rehabilitation Program through the Old Pasadena Thrift Store. This role offers an opportunity to promote a positive shopping and donor experience, enhance customer service, problem-solving, and teamwork skills, while contributing to the success of the Program and its participants.

Requirements

High School Diploma or equivalent.
Minimum of 2 years previous Retail Management/Supervisory experience.
Basic understanding of office applications, including MS Office (Word, Excel, Outlook).
Must hold a valid Driver's license, able to pass MVR report (required), able to show proof of insurance and have access to a motor vehicle.
Must pass background check, which will include Criminal History and Sex Offender Registry.
Ability to communicate effectively with management, fellow store employees, customers, and donors.

Nice To Haves

Thrift retail management/supervisory experience preferred.

Responsibilities

Takes an active role and partners with the Store Manager in the day-to-day operation of the store. These routines include opening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO Standards) and donations.
Assumes responsibility for all day-to-day store operations (including personnel and cash handling duties) in the absence of the Store Manager.
Assists Store Manager to monitor and analyze key performance indicators to drive store sales and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration.
In the absence of Store Manager - Schedule Store Employees to ensure appropriate coverage in store and donation center. Coordinate daily morning and shift change team meetings. Responsible for reviewing and maintaining accurate employee payroll records including daily monitoring of time and attendance edits.
Assists Store Manager with the hiring, training and directing the store team to ensure proficiency of processes while also responsible for the development and performance coaching of all store employees.
Communicate any personnel issues and performance results with Store Manager. May issue disciplinary warnings, conference reports, employee evaluations, and key performance results as needed in coordination with the Store Manager, HR Generalist and District Sales Manager.
Ensuring high levels of Customer and Donor satisfaction through excellent service to meet their needs while also maintaining good Community relations. Develop strategies to improve service to maximize the customer experience.
BRP (Back Room Processing) – Supporting the Store Manager to ensure Back Room Processors/Warehouse Associates are working effectively and efficiently meet daily processing goals.
Responsible for supervision, support, and conduct reporting of program Beneficiaries if or when Work Therapy Assignments are put in place.
Responsible for the protection and security of store currency, inventory, and property. This includes safe funds, bank deposits (including daily logging and completing cash deposits), products for sale, equipment, and building security.
The building must be secured during non-operating hours with alarm system arming and alert protocol.
Assures that safety measures are established and maintained consistent with ARC policy and governmental regulations, and that safety issues and incidents are reported immediately. Assists Store Manager with conducting and recording mandatory Weekly Store Meetings. Attends ARC Monthly Safety Meetings in Store Managers absence.
May transfer or be relocated to other stores based on business needs.
Completes all tasks (written or verbal) as assigned by the District Sales Manager, Command Retail Directors and Command Administration.