Storage Technical Solutions Consultant

Hewlett Packard Enterprise • Alpharetta, GA

15d • Hybrid

About The Position

Storage Technical Solutions Consultant This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Requirements

• Knowledge of Enterprise Storage systems, Storage Area Networks, Network Attached Storage environments and/or Backup Systems and software
• Experience with Fiber Channel, Brocade or Cisco Fabric switches and HBA
• Highly developed verbal and written communication skills
• Highly developed organization skills with the ability to multitask.
• Experience in troubleshooting in a technical environment.
• Excellent analytical and problem solving skills.
• Software and hardware knowledge of computing, storage and peripheral devices.
• Superior customer service skills used in the delivery of remote support.
• Bachelor of Science or Technical Degree with relevant technical experience
• Minimum of 3 years of relevant working experience in similar technologies
• Minimum of 3 years working with enterprise level, mission critical customers with complex environments
• Accountability
• Action Planning
• Active Learning (Inactive)
• Active Listening
• Bias
• Business Growth
• Business Planning
• Coaching
• Commercial Acumen
• Creativity
• Critical Thinking
• Cross-Functional Teamwork
• Customer Experience Strategy
• Customer Solutions
• Data Analysis Management
• Data Collection Management (Inactive)
• Data Controls
• Design Thinking
• Empathy
• Follow-Through
• Growth Mindset
• Long Term Planning
• Managing Ambiguity

Responsibilities

• Remote Hardware/Software Phone and Electronic Support
• Admin level OS knowledge; Vmware, Unix Systems (Solaris, HP, AIX, Linux) and Windows
• Resolution of complex hardware and software issues related to Storage, SAN and Hosts
• Real time remote system review along with detailed diagnostic log review
• Coordination of onsite repair
• Product defect and compatibility identification and duplication
• Elevation management including coordination with Engineering and Product development teams
• Technical documentation in CRM and Knowledge Base tools
• Knowledge sharing which will include Training, Mentoring and Collaboration with peer support groups
• Partnering with Sales Pursuit teams in identification of revenue opportunities
• Proactively assist customer in avoiding problem reoccurrence
• Flexibility in working hours

Benefits

• Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees