Technical Solutions Consultant

Ale Solutions • Peachtree Corners, GA

13d • $65,000 - $85,000 • Remote

About The Position

Corpay is currently looking to hire a Technical Solutions Consultant within our Operations division. This position falls under our Corporate Payments line of business and is located in Brentwood, TN. This position will work directly with the Comdata Sales team, Project Managers, Technical Services, Product Development, IT and Customer Relations to effectively and professionally manage technical projects for large clients and potential clients. It provides both support in both pre-and post-sale by attending presentations, conducting technical overviews and consultation, product demonstrations, and installations/implementations. The ideal candidate is familiar with a variety of general technical concepts, software/hardware and communication protocols. The candidate also has an in-depth knowledge of the business aspects of Comdata, including detailed understanding of all products, services, practices and procedures. The candidate would be required to work with internal/external customers and third-party partners to analyze and design technical solutions to promote the business needs of Comdata and/or the client. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Provide technical support, including programming of unique applications and reports, across all product lines as required. Must have a thorough knowledge of all aspects of the Comdata System, including the transmission of all data types, real-time, batch, reporting and billing options. Provide system analysis and third party programming resource management support in integration of new products and migrating of existing products. Provide detailed technical support to third party vendors to improve their level of integration with our products.

Requirements

• Bachelor s degree is required; or equivalent combination of education and experience that is required for the job
• Experience with supporting REST and SOAP APIs
• Data mapping and transformation related expertise, exposure to data mapping tools such as IBM Sterling, Osmos etc.
• 4+ years of experience with implementations, client support, or customer-interfacing
• 4+ years of experience with supporting client technical needs
• Demonstrated strong interpersonal skills, solid analytical skills and attention to details, and excellent follow-up skills
• Demonstrated ability to work calmly in a fast-paced team environment
• Excellent communication skills, both verbal and written, to properly communicate our product offerings and functionality
• Highly responsive to calls and emails; utilize available tools to track appointments and manage priorities without compromising other responsibilities
• Superior customer service skills, with the ability to react quickly and decisively to resolve customer issues; ability to analyze customer processes and provide creative solutions for implementation
• Demonstrated ability to conduct virtual and onsite presentations and effectively facilitate meetings
• The ability to aid in the effective and timely revenue ramp of each client is critically important
• Keep informed of new enhancements to the system which will affect existing or future customers
• Make suggestions for process improvements to address project quality, cost reduction, cycle time and/or productivity

Responsibilities

• Handling more complex integrations and manages implementations that fall into a larger time frame for completion
• Managing internal projects or initiatives based on management needs
• Mentoring to other Technical representatives
• Leading the execution of Comdata s overall information systems strategy as it pertains to their vision of the organization in both strategic and tactical plans. Involved in team adoption, execution and integration of strategy to achieve optimal and efficient delivery.
• Providing a consultative approach to customers based on industry experience
• Working on new customer projects through design phase of new programs
• Traveling to customer offices for onsite meetings when necessary

Benefits

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees