STEPS Community Navigator

University Area Community Development•Tampa, FL

5d•$45,000

About The Position

In collaboration with UACDC’s STEPS Program, the Navigator coordinates the development and application of participant’s individualized goal plan (IGP); manages service system delivery for the participant and their household members; maximizes the involvement of all persons in the implementation of plans. This position facilitates the integration, coordination, and implementation of wraparound services using the logistical techniques of Person-Centered Programming and Planning.

Requirements

Bachelor’s Degree in Human Services, Psychology, Sociology, or related field, and at least two years of relevant work experience.
Excellent deductive reasoning skills, the ability to communicate effectively verbally and/or in writing, and have knowledge of, and the ability to implement case management principles and wraparound approaches to care coordination.
Excellent technology skills, including MS Office applications.
Ability to read, write, analyze, and interpret complex documents.
Ability to respond effectively to sensitive inquiries or complaints.
Ability to effectively communicate in English, Spanish proficiency preferred.
Ability to apply concepts, analyze numbers and navigate general calculations.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.
To perform this job successfully, an individual should have a general knowledge of computers and security measures and specific knowledge of database software; internet software; training software; online forms protocol; and internet navigation.
Proficient in Microsoft Office Suite and Outlook.
CPR (Cardiopulmonary Resuscitation)
First Aid Training
AED (Automated External Defibrillator)
Ability to establish and sustain effective working relationships with a team, as well as external agencies and partners when required.
Excellent verbal and writing skills.
Excellent organizational and time management skills, as well as the ability to work independently.
Skills in coordinating activities, evaluating data and establishing priorities.
Must have reliable transportation and willingness to travel locally
Ability to lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 60 pounds.

Nice To Haves

Experience in person–centered programming and planning is a plus and can be used in lieu of education.
Spanish proficiency preferred.

Responsibilities

Provide case management and care coordination services based on the person-centered model for a specific number of families and children/youth.
Perform need and risk assessments, evaluate and analyze individual goal plans.
Utilize system of care values in facilitating wrap-around meetings, empowering families and youth to be full participants in the process.
Engage families, formal supports, and informal supports in the coordination and facilitation of wraparound meetings and services.
Provide individualized support when needed (identify need, plan intervention, and implement intervention).
Administer necessary paperwork and data collection practices for documentation and measurement of program outcome goals.
Work collaboratively with the team and across departments to provide seamless service delivery for children/youth and families.
Foster a team climate that respects the culture, diversity, values, and preferences of the children/youth, families, and communities served.
Maintain accurate records on participants, families served, and the program's progress.
Participate and complete training on Systems of Care practice and other relevant training as determined in consultation with the STEPS Program Manager or Director of Programs, and requirements of funders.
Develop a deep knowledge of community resources.
Participate in community outreach events as needed (may work evenings during the week or weekends)
Prepares reports and records on program activities, progress, status, or other special reporting for management or external agencies.
Follow multiple grant guidelines for program analysis.
Operate within budget guidelines.
Other duties as assigned.