Community Resources Navigator

MaineGeneral Health•Augusta, ME

About The Position

As a Community Resource Navigator, you’ll listen and respond to the needs of patients and community members—guiding them to helpful programs and services across the continuum of care. This position promotes the health and wellbeing of our community by connecting people with the programs of the Peter Alfond Prevention & Healthy Living Center.

Requirements

Ability to handle a variety of conversations—including those that may be emotional or complex—with empathy, patience, and professionalism
Strong organizational skills with the ability to manage multiple tasks, calls, and follow-ups
Knowledge of Central Maine’s community resources and programs
Comfort using Microsoft Word, Excel, Outlook, and learning new systems
A supportive, nonjudgmental approach and a strong attention to detail

Responsibilities

Respond to public inquiries over the phone regarding a wide range of needs
Research and share community-based resources and services
Work collaboratively with a multidisciplinary team to support callers
Document information accurately in a database while assisting callers
Provide kind, thoughtful, and clear guidance—primarily through administrative support

Benefits

We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.
Employees have access to industry-leading leave for new parents.
A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.
When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.
Access the wages you’ve already earned before payday with Payactiv, giving you greater flexibility over your finances.
Tuition Reimbursement is available to all employees to further develop skills and career.
We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.
We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.
Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development.