IAD Station Trainer

Swissport International AG•Dulles, VA

7d•$22

About The Position

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. Job Summary The Station Trainer will deliver, administer, and evaluate learning and development programs in accordance with the organization’s training and development plan to ensure management and staff acquire the skills and develop the competencies required, while ensuring company and customer service standards and policies are met. While maintaining a high level of proficiency and certification in required operational functions, this role will deliver in person classroom instruction and/or virtual instructor led events, utilize and manage eLearning programs, and provide on the job coaching for both new hires and current employees. This role will supervise On the Job Coaching activities to ensure Swissport (SPI), United Express (UAX) and local specific requirements are met while providing direction for all new hires until formally released to the operation to work independently. The Station Trainer will utilize multiple systems to document delivered training, monitor and report compliance, and generate forecast reports to determining training needs. This role will be responsible for developing and executing processes to insure timely and efficient delivery of required training and follow through with compliance confirmation, reporting and documentation. The expected pay rate is $22/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Requirements

Minimum 3 years of industry experience in ground handling
Minimum 1 year of experience serving as classroom instructor or 2 years serving as On the Job Training or Coaching experience
High School Diploma or equivalent
Ability to pass security clearance and possess a valid driver's license
Subject matter expertise in ramp procedures
Flexible to work various shifts (days, evenings, nights, weekends, and holidays) to accommodate training demands during off peak hours
Willingness and ability to work in inclement weather
Supervisory or Leader experience in leading and directing work groups, and evaluating performance
Computer systems: Microsoft Office (Word, Excel, PowerPoint, Outlook)
Excellent verbal and written communication skills with attention to detail
Excellent organizational skills, professionalism, integrity, and autonomy
Excellent interpersonal skills and ability to work in a team environment
Sense of leadership, diplomacy, and team spirit
Comfortable operating large equipment, working from an elevated platform at height, during inclement weather
Experience demonstrating ability to resolve complex problems, foster and maintain positive working relationships and effectively balance multiple competing priorities.
Strong situational awareness with the ability to solve for complex challenges
Customer Service oriented (internal and external)
Ability to work in a fast-paced, challenging and changing environment
Ability to deliver dynamic presentations, slide decks and training materials
Willingness to learn and accept new training processes, procedures, and programs; demonstrated ability to innovate and support change

Responsibilities

Remain current on new developments and utilize new processes, or delivery methods from the Training, Learning and Development team so that the station training activities remain current and relevant
Coordinate, schedule and deliver training and development programs that can be delivered in the form of in person individual or group instruction, classroom instruction, eLearning and/or virtual instructor led events
Forecast and plan for new hire, recurrent and developmental training needs while maintaining on going communication and coordination with involved team members; Human Resources, Area Trainer(s), Training Manager, Area Training Manager, Operations Management, and others as required
Assign, register or request applicable eLearning lessons/modules for new and current employees and follow up by monitoring and reporting progress as required
Develop and execute processes to insure timely and efficient delivery of required training and follow through with compliance documentation, reporting and confirmation
Maintain timely and accurate training records for all employees as required across multiple digital systems
Generate, file, and maintain paper records of training where applicable
Ensure a smooth transition to the operation for the new hires
Proactively collaborate, communicate, and coordinate daily with fellow team members regarding daily tasks, goals, objectives, or challenges
Deliver and document initial, recurrent, and developmental training and examinations in accordance with global and local standards
Generate, deliver, and present regular training compliance and progress reports for initial, recurrent, and developmental training programs to station management or others in accordance with global and local standards as requested
Generate and deliver training hour reports and rosters for initial, recurrent, and developmental training programs to station management and payroll or others in accordance with global and local standards as requested
Evaluate and determine if individuals can safely, and satisfactorily complete tasks as trained in accordance with global and local standards prior to release into the operation to work independently
Identify individuals unable to satisfactorily pass or safely perform required duties as trained and intervene as appropriate
Provide support to Training, Learning and Development, Human Resources, Operational Management, and other teams as required
Monitor and evaluate training programs and requirements of individuals and organizations
Supervise the On-the-Job Coaching (OJC) program and serve as tier one support for certified On-the-Job Coaches
Perform the duties of and function as an OJC Coach when needed
Obtain and maintain required UAX Station Trainer certifications such as but not limited to: United Station Training Coordinator, United Level 1, Swissport OJC, applicable Swissport instructor certifications and SPI regulatory training certifications required to serve as a trainer
Maintain current up to date training presentations and instructional training materials including tests and supporting training reference documentation
Coordinate logistics to facilitate required training as applicable
Support training blitz events, processes and training support personnel as required
Attend and participate in regularly scheduled or unscheduled training community and/or local meetings in person or virtually as required
Audit and evaluate operations/colleagues for quality assurance and compliance, developing and delivering corrective actions as necessary
Perform regular competency assessments for all new and existing employees
Proactively seek and receive appropriate developmental training to ensure current and relevant skill level
Continually support and promote a positive safety culture amongst new and current employees by maintaining and projecting a self-commitment to safety minded culture and by sharing best practices and lessons learned
When observed, immediately stop any unsafe act or failure to follow standard operating procedure; coach employee(s) on the spot as applicable and report the incident to operational and safety management accordingly
Assist with or perform other assignments and duties as assigned