State Services Administrator

IQVIA•Richmond, VA

13d•Onsite

About The Position

Under guidance, controls the report generation process and provides guidance and support to clients daily or as a specialist on specific products/services. Ensures the contract fulfillment to specifications of basic and routine reports for defined customers. Reviews client data requirements with the appropriate internal resources to ensure that basic product deliverables meet the customer's specifications, including timeliness and quality. Follows IQVIA data verification protocols. Researches, analyzes and responds to client inquiries that are routine in nature. Managing SharePoint site by providing access to and removing access from the site. Updating eRegMonitor content on the SharePoint site. Work closely with our Puerto Rico contact regarding client files, including saving files to our SharePoint site and providing access to clients for site. QC and format files for publication of eRegMonitor product. Organizing files in the Richmond office. Sending packages out for fellow team members. Receiving Mail and Managing the mail log. Ordering checks and maintaining the check log. Work closely with internal and external clients on technical issues – helping to troubleshoot and to escalate as necessary. Managing access to MOVEit, Xen, SharePoint, and the Licensing Hub for both internal and external clients as applicable. Run weekly metrics for the licensing team. Run monthly/quarterly/year-end billing reports (PODS). Help reconcile credit card charges, and billing errors.

Requirements

Bachelor’s degree or equivalent experience required
Excellent written and oral communication skills, strong organizational and attention to detail skills
Minimum of 2 years of professional experience, preferably in a similar role
Knowledge of the SharePoint sites and managing access
Proficient with technology to assist clients with troubleshooting
Strong interpersonal skills with ability to work closely with people at all levels of the organization
Demonstrated ability and desire to improve individual performance and advance the efficiency and effectiveness of the department

Nice To Haves

Experience in an IQVIA role or pharmaceutical experience preferred

Responsibilities

Controls the report generation process
Provides guidance and support to clients daily or as a specialist on specific products/services
Ensures the contract fulfillment to specifications of basic and routine reports for defined customers
Reviews client data requirements with the appropriate internal resources
Ensures that basic product deliverables meet the customer's specifications, including timeliness and quality
Follows IQVIA data verification protocols
Researches, analyzes and responds to client inquiries that are routine in nature
Managing SharePoint site by providing access to and removing access from the site
Updating eRegMonitor content on the SharePoint site
Work closely with our Puerto Rico contact regarding client files, including saving files to our SharePoint site and providing access to clients for site
QC and format files for publication of eRegMonitor product
Organizing files in the Richmond office
Sending packages out for fellow team members
Receiving Mail and Managing the mail log
Ordering checks and maintaining the check log
Work closely with internal and external clients on technical issues – helping to troubleshoot and to escalate as necessary
Managing access to MOVEit, Xen, SharePoint, and the Licensing Hub for both internal and external clients as applicable
Run weekly metrics for the licensing team
Run monthly/quarterly/year-end billing reports (PODS)
Help reconcile credit card charges, and billing errors