State & Local Government- Change Analyst

Guidehouse • Nashville, TN

1d

About The Position

The Change Analyst role involves proactively assisting in the delivery of engagement activities and managing deliverables. The individual will work independently with minimal supervision, developing relationships across the engagement team. Key responsibilities include leading tasks or work streams within client engagements, overseeing junior staff, and guiding client and internal subject matter expert conversations. The analyst will develop strategies for complex Organizational Change Management (OCM) challenges, contribute to the team’s industry acumen, and lead change management projects to develop and implement strategies and plans. This includes conducting user-centered research to increase customer awareness and adoption of change, creating content for stakeholder engagement, and executing change readiness surveys and business readiness assessments to identify and address barriers to change. The role requires communicating with all levels of an organization, preparing briefings for senior executives, tracking change program status, and supporting the continuous improvement of Guidehouse's change management methodologies. Additionally, the analyst will participate in business development activities such as proposals, whitepapers, and thought leadership. Guidehouse is an Equal Opportunity Employer committed to diversity and inclusion.

Requirements

• Requires a University Degree and a minimum 3 years of prior experience
• Exposure to implementing technology systems and financial management systems; examples include Salesforce, ServiceNow, Workday, Oracle
• Communications experience preferably in creating collateral, through a human-centered design (HCD) lens in creating materials such newsletters, executive briefings, and mass emails using mail merge and Send To functions within MS products
• Exposure or experience in developing change readiness surveys and business readiness assessments to identify barriers to resistance and developing plans to address barriers
• Experience developing and executing communication and engagement plans for a wide array of stakeholders
• Organizational and project management skills
• Excellent written and verbal communication skills across all levels of business, including experience writing reports and client or public-facing documents, as well as communicating complex concepts effectively through MS PowerPoint, including creating custom visuals and customization of slide masters
• The ability to work as part of a team and prioritize resources and time effectively

Nice To Haves

• Prosci or CCMP certification preferred
• Experience with previously working on tech modernization projects
• Change Management expereince

Responsibilities

• Proactively assist in the delivery of engagement activities and manage the completion of deliverables
• Work independently, with minimal supervision, and partner with others to develop relationships across the engagement team
• Lead one or more tasks or work streams within a client engagement, overseeing individual contributions as well as potentially that of junior staff
• Guide client and internal subject matter expert conversations toward effective outcomes
• Develop strategies to solve complex OCM challenges for our clients
• Contribute to the development of the team’s industry acumen and capabilities through contribution to internal firm initiatives
• Lead key components of change management projects and teams to develop and implement change strategies and plans
• Conduct user-centered research to create practical approaches to increase customer awareness and adoption of change
• Lead the creation of content for stakeholder engagement regarding planned changes – what’s in it for me, why it matters, how it’s done, and the program's status
• Execute change readiness surveys and business readiness assessments with stakeholder groups, analyzing results to identify barriers to change and addressing barriers through change management support
• Communicate with all levels of an organization and prepare engaging and dynamic briefings for senior executives
• Track and report the status of change programs, including key metrics and risks
• Support the development and continuous improvement of Guidehouse change management methodologies and tools
• Participate in business development activities, such as proposals, capture, account teams, whitepapers, conferences, and/or other thought leadership materials

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees