State Director, Center Performance

InnovAge•San Bernardino, CA

9d•$146,000 - $189,800

About The Position

The State Director, Center Performance is responsible for developing, ensuring implementation, and overseeing the operationalization of major initiatives, innovations, and remediation plans to address performance trends across Centers and over the assigned state or region in collaboration with InnovAge OPEX, Quality, Compliance departments in addition to other shared services partners. The Market President will provide direction regarding prioritization of projects and resources across the Centers and state or region. InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model. InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays. Applicants are considered until the position is filled. Compensation Disclaimer The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity. InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays. Attention Florida Applicants This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse. For more information, please visit the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com Agency Disclaimer InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.

Requirements

Bachelor’s degree in business, health care administration, nursing or other clinical area, health or social sciences
Unrestricted licensure required for those with nursing or other clinical education; must be able to become licensed in all states for the region assigned.
Minimum of five years’ experience in process engineering, process improvements, quality, compliance or risk management, preferably in a managed care, hospital or health care related environment.
Minimum ten years’ total related experience.
Ability to operate successfully in a matrixed organization to achieve goals across multi-functional teams with diverse experience and expertise.
Current working knowledge of performance improvement, quality, opex, or compliance principles and practices related to the healthcare environment the FOCUS PDCA and/or similar models.
Strong management skills and a minimum of three years’ experience supervising staff
Up to 50% travel required
Overnight travel to assigned Centers and out of state as needed.

Nice To Haves

Master’s degree preferred.
Track record of successful implementation and execution of PDCA cycle with demonstrable results.

Responsibilities

Assesses opportunities Centers across the assigned state/regional area related to implementation and operational execution of InnovAge initiatives and priorities, state/regional performance improvement and/or corrective action plans and supports the Market President and Triad leadership in developing plans of action to improve results and operational efficiency and effectiveness.
Utilizes PDCA methodology to fully assess opportunities, measure progress and effectiveness, and ensure initiatives are fully implemented, executed, and managed over the life of assigned projects and initiatives.
Assists with the development or refinement of policies and procedures to improve operations, execution, and clarity of expectations among center staff.
Conducts data analysis or makes use of existing data to prioritize activities, assess performance of key initiatives and remediation plans, inform decision making, and conduct root cause analyses.
Assists with the development of the annual Forecast and budget.
Utilizes department budget in compliance with established budget guidelines.
Collaborates with shared service partners to achieve goals and improve the overall performance and reputation of InnovAge with regulators, stakeholders, participants.
Acts as an internal consultant to Center Triad leaders to support improved understanding of FOCUS PDCA and similar performance improvement approaches, performance and operational effectiveness and efficiency at the Center and state/regional level.
Advises Center Triad leaders and others regarding effective monitoring and oversight processes, including staff audit and feedback loops, to improve accountability and performance related to quality, compliance, and other KPIs established at the state/regional level as well as company level.
Effectively supervises and manages direct reports and provides, by example and leadership, motivation and direction to employees of the organization.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable state and federal employment laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; recognizing and rewarding employees; corrective disciplinary procedures and practices (under direction of supervisor and in partnership with Human Resources), addressing complaints and resolving problems.
Ensures annual employee performance reviews are conducted in a timely and effective manner. Evaluates performance of employees for adherence to established policies and objectives of the organization and contributions in attaining objectives.
Helps set the tone of the department to ensure morale, teamwork, and that the positive employment culture of the organization is maintained.
Regularly schedules leadership/management, department, and staff 1:1 meetings to provide leadership, development, and a forum for communication to ensure coordination and collaboration in meeting organization and individual goals.