Startup Community Manager – Systems & Experiences

Nebius • San Francisco, CA

1d • $1,650 - $205 • Hybrid

About The Position

Nebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative leaders and engineers in the field. Headquartered in Amsterdam and listed on Nasdaq, Nebius has a global footprint with R&D hubs across Europe, North America, and Israel. The team of over 800 employees includes more than 400 highly skilled engineers with deep expertise across hardware and software engineering, as well as an in-house AI R&D team. Nebius is looking for an experienced, highly analytical, and operationally focused professional to join our global startup team as Community Manager — Systems & Experience. In this pivotal role, you will take ownership of the technical infrastructure, operational tooling, and measurable founder journeys across our global startup ecosystem. You will be responsible for designing and optimizing the digital experience, ensuring seamless integration between all community platforms, and leveraging data to drive engagement, retention, and progression. You will work cross-functionally to standardize community operations, translating strategic program goals into scalable, measurable system architectures, helping position Nebius as the cloud partner of choice for AI-native startups worldwide. You are welcome to work hybrid/remote from within the US for this role.

Requirements

• 3–5+ years of experience in community operations or management, marketing operations, or a related role within a startup or technology environment.
• Proven experience owning and integrating community platforms (e.g., Slack, Discord, Circle), event tools, and CRM systems.
• Strong analytical skills with experience building dashboards, defining KPIs, and improving systems based on data.
• Experience operating newsletters, virtual programs, or digital communities at scale
• Highly organized, detail-oriented, and comfortable owning complex systems in a fast-moving, cross-functional environment.
• Deep understanding of community led-growth
• Familiarity with AI, cloud, or developer-focused startup ecosystems.

Nice To Haves

• Hands-on experience with Salesforce or HubSpot, including reporting and integrations
• Experience managing technical documentation, knowledge bases, or developer-facing resources
• Background in B2B or cloud environments where community activity supports business outcomes.

Responsibilities

• Own the Technical Roadmap for all startup community platforms, including the online founder portal, Slack, Discord, and third-party integrations (e.g., newsletter tools, event platforms).
• Build and own the founder experience portal, including structuring, populating, and maintaining onboarding content, resources, playbooks, and education materials as the central hub for founders.
• Own the newsletter and online community programming, ensuring consistent delivery, segmentation, and engagement.
• Support CRM Integration efforts, partnering with Sales and Marketing Operations to ensure all community touchpoints are accurately tracked, segmented, and integrated with the main CRM (e.g., Salesforce).
• Own the execution of virtual community programming (e.g., office hours, AMAs, onboarding sessions, workshops), including formats, tooling, registration, communications, and follow-up.
• Ensure all virtual events are repeatable, measurable, and integrated into lifecycle and CRM workflows.
• Define Key Performance Indicators (KPIs) focused on community growth, user engagement and retention rates
• Develop reporting dashboards and deliver actionable insights on community health, platform adoption, and program effectiveness to leadership and cross-functional teams.
• Optimize Systems based on data and feedback, proactively identifying operational bottlenecks and implementing process improvements for continuous efficiency and measurable impact.
• Provide Operational Support for marketing leads, focusing on the technical execution of events, including registration systems, pre- and post-event communications, and data capture.
• Develop and maintain operational playbooks and documentation to ensure consistent use of community systems across regions and teams.

Benefits

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth within Nebius.
• Flexible working arrangements.
• A dynamic and collaborative work environment that values initiative and innovation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed