Starter/Ranger - Makefield Highlands Golf Club

The Sports Facilities Companies•Yardley, PA

About The Position

Makefield Highlands Golf Club is a premier golf and entertainment destination focused on improving the health and economic vitality of Yardley, PA. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Makefield Highlands Golf Club is managed by SFC GOLF, LLC, a Sports Facilities Companies (SFC) Organization. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us. The Guest Services Team Member provides the first point of contact for all guests. The Guest Services Team Member at the golf club will also serve as a Starter/Ranger, welcoming golfers to the first tee, reinforcing course policies, monitoring pace of play, and helping ensure a safe enjoyable experience for all players. The Guest Services Team Member is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings.

Requirements

Must be at least 16 years of age
Possess a valid Driver's License
Customer service experience preferred
Flexible work schedule (e.g., nights, weekends, holidays, long hours) and regular attendance necessary
Excellent communication skills, both verbal and written
Proficient computer skills with basic software platforms
Ability to maintain focus in a high-volume, fast-paced environment
Must have excellent guest service skills
Must be detail-oriented and have outstanding organizational skills
Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow Team Members
Must work well with others
Must take personal initiative for the betterment of the team and venue
Commitment to the safety and well-being of others
Must be able to lift 30 pounds waist high
May be required to sit or stand for extended periods of time and squat, stoop or bend
Will be required to operate a computer
Facility has intermittent noise

Responsibilities

Greet members and guests and provide information and way finding as needed
Assist with selling membership packages, course, and equipment rentals
Provide courteous and friendly first-in-class service to all members and guests
Be knowledgeable for guests on various matters such as transport, restaurant advice, etc.
Be knowledgeable about facility programs (format, pricing, meeting dates/times)
Maintain confidentiality and discretion with guest and Team Member information
Professionally resolve guest concerns and complaints and/or direct to appropriate manager
Know and enforce the venue policies and procedures
Manage the inventory of the office supplies and reorder items as needed
Monitor and assist in maintaining course conditions and equipment, reporting safety concerns to the Golf Operations leadership
Assist the Golf Operations leadership with venue preparation for events and tournaments
Assist the Golf Operations leadership during major events with check-in, signage, and other tasks
Assist and transport guests as needed around the facility during events
Become proficient with membership and facility scheduling software platforms
Complete special projects, daily assignments, and other duties as assigned