Golf Ops Starters / Players Asst (Seasonal)

Grand Traverse Resort and Spa•Acme, MI

2d•Onsite

About The Position

This position is responsible for welcoming the golfer, providing them with the golf course information necessary to enjoy a pleasant, enjoyable and memorable round of golf. It will also inform guests of the particulars of the golf course including any golf car restrictions, our expected pace of play, monitoring and enforcing that pace of place and offering helpful tips about the golf course.

Requirements

Must have previous knowledge of golf course operations and etiquette
Customer service experience helpful
A professional individual with a great ability to communicate is required
They must be able to have pleasant conversations with other staff and guests
Must be able to pass a background investigation and a drug/alcohol urinalysis as a condition of employment
Must be able to work flexible hours and take on additional responsibilities when asked
Must adhere to company policies regarding strict confidentiality

Responsibilities

Greet golfers and other guests as they arrive at the starter house
Project a pleasant attitude to all guests, members and fellow employees
Use tee sheet to organize the order of play at the 1st tee
Provide the appropriate course information and policies, including cart restrictions, Maintenance areas worth noting on the course, pace of play, etc…
Be familiar with the Receipts and make sure everyone has checked into the pro shop before proceeding to the 1st tee
Distribute practice balls to guests using the practice facility
On Starter’s sheet, keep track of cart numbers, actual starting times, and get golf car driver’s signature providing acceptance of our liability coverage
Keep Practice tee and putting green neat and orderly
Communicate with the Maintenance crew on daily conditions and restrictions
Properly use radio and/or phone to communicate professionally with other staff members
Keep the starter house and surrounding area clean
Monitor Pace of Play, maintaining an acceptable level of pace for each course
Complete a Daily Activities sheet each day providing information such as Average Pace of Play, Pace for 1st ten groups of the day, feedback from golfers, etc…
Be extremely familiar with the Resort, being able to answer questions, or directing them to the proper individual or department when necessary
Provide clean water and coolers for the golfers on the course by replenishing and cleaning the coolers throughout your shift
Monitor the cleanliness of the porta potties and clean when necessary
Fix ropes, sand tees, and replace stakes when needed
Complete all assignments requested of you
Must follow proper grooming and dress standards set forth by Employee Handbook
Maintain open line of communication with Supervisor
Must understand and abide by environmental practices of the Resort.
Any other duties deemed appropriate by the Director of Golf Operations or Head Golf Professional