TRC - STARS Staff Assistance Specialist - Program Admin
About The Position
The Resource Center has been providing services to persons with disabilities in the Chautauqua County area since 1958. From our humble beginnings as a gathering of parents and concerned citizens who wanted to provide educational and training opportunities for persons with developmental and intellectual disabilities, The Resource Center has grown into a comprehensive agency providing services to thousands of persons with all types and levels of disabilities. The Resource Center is the largest non-governmental employer in Chautauqua County with more than 1,300 employees on its payroll. The mission of The Resource Center is to support individuals with disabilities and other challenges in achieving maximum independence, contributing to their community, experiencing lifelong growth, and enjoying quality of life. STARS STAFF ASSISTANCE SPECIALIST RESPONSIBLE TO: STARS Enhanced Employee Healthcare Project Manager FUNCTION: The STARS Staff Assistance Specialist serves as a member of a support team who is charged with the responsibility of providing assistance to a caseload of newly hired or existing TRC employees. In conjunction with the Project Manager, implements and integrates the comprehensive STARS model with TRC employees, incorporating healthcare needs with basic needs, mental wellness, family stability, and employment. Taking a proactive approach, consults with, informs, and educates employees on available options and resources both within and outside of The Resource Center in an effort to ensure greater access to services, increase wellness and self-management, improve job performance and retention, and reduce healthcare costs.
Requirements
- Must possess strong organizational skills and time management abilities in order to maintain a large, diverse caseload efficiently and effectively
- Must possess knowledge of healthcare reform, current trends, and new developments in the healthcare and human service industries
- Must possess strong analytical skills to assess baseline progress and establish/revise goals/outcomes
- Strong interpersonal skills, verbal and written communication skills, networking and knowledge of available resources are essential
- Must be able to maintain a high level of confidentiality and maintain composure when interacting with employees
- Must represent TRC in a positive and professional manner in all venues
- Must be self-directed and able to initiate and manage multiple responsibilities effectively and efficiently
- Must be able to work both independently and as a member of a team
- Responsiveness and customer service/satisfaction are paramount
- Must be flexible and willing to work non-traditional hours to accommodate the needs and schedules of employees
- Physical condition (or reasonable accommodation) commensurate with the demands of the job
- Bachelor’s Degree in Social Work, Human Services, or other related health field plus two (2) years of experience in care coordination or case management; OR Associate’s Degree plus four (4) years of experience in care coordination or case management
- Valid driver’s license, use of personal vehicle, and willingness to travel for work are required
Nice To Haves
- Possession of certification in health/wellness/employment coaching/counseling from an accredited professional training program strongly preferred
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What This Job Offers
Career Level
Entry Level
