Stars Analytics Director - CAHPS & HOS

Humana • Louisville, KY

2d

About The Position

Become a part of our caring community and help us put health first The Stars Analytics Director uses mathematics, statistics, modeling, business analysis, and technology to transform high volumes of complex data into advanced analytic solutions. The Stars Analytics Director requires an in-depth understanding of how organization capabilities interrelate across the function or segment. The Stars Analytics Director for CAHPS & HOS will lead Humana’s newly established, high-performing analytics team dedicated to survey-based Star measures. This leader is accountable for the full analytics lifecycle for CAHPS and HOS — including measure forecasting, member- and plan-level insights, predictive modeling, and guiding tool development — and will serve as both the primary analytics counterpart to the Stars CAHPS/HOS business owners and a thought partner shaping strategy, innovation, and long-term capability development. This role requires a unique blend of deep analytics expertise, consulting acumen, executive presence, and strong cross-functional leadership. The Director will be a critical member of the expanding Stars Analytics leadership team, helping Humana strengthen performance, elevate decision-making, and transform our enterprise approach to survey-based quality. Use your skills to make an impact

Requirements

• Bachelor’s degree in a relevant field (e.g., Data Science, Public Health, Health Policy, Business, Analytics, Statistics).
• 7+ years of experience in healthcare analytics, quality measurement, or Medicare Advantage Stars.
• 5+ years of demonstrated leadership of high-performing, multidisciplinary analytics teams.
• Proven experience leading complex analytics portfolios and driving long-term strategy in a matrixed, consensus-driven environment.
• Experience preparing and presenting analytics to executive audiences, with strong narrative-building and communication skills.
• Demonstrated consulting mindset: ability to translate needs into solutions, frame insights clearly, and influence cross-functional partners.

Nice To Haves

• Experience with survey-based quality measurement, including CAHPS, HOS, or similar member-experience/statistical survey methodologies.
• Direct CAHPS/HOS expertise strongly preferred; candidates with Stars quality experience and demonstrated ability to learn quickly will be considered.
• Master’s degree in Public Health, Health Services Research, Analytics, Statistics, Business, or related discipline.
• Experience building predictive models, NLP pipelines, or segmentation frameworks.

Responsibilities

• CAHPS & HOS Analytics Leadership Lead the end-to-end analytics for CAHPS and HOS, ensuring clarity, rigor, and timeliness across all deliverables.
• Oversee core capabilities including: Survey measure forecasting and performance modeling Member-level and plan-level insights Response likelihood models and risk profiling Promoter/detractor segmentation and experience drivers NLP-based insights from CAHPS Gaps, Pulse, and other feedback sources Exploratory tools enabling business and clinical partners to identify improvement opportunities
• Connect analytics insights to operational strategy with clarity, accuracy, and executive-ready storytelling.
• Strategic Partnership & Enterprise Influence Serve as the primary analytics partner to Stars CAHPS/HOS leadership, aligning on objectives, informed risks, and strategic opportunities.
• Act as a thought leader to shape strategy, identify innovation opportunities, and translate evolving business or regulatory needs into actionable analytics roadmaps.
• Strengthen cross-functional collaboration across Stars, Stars-adjacent teams, product, clinical and operational partners, and enterprise analytics groups.
• Provide analytics oversight related to CAHPS/HOS vendor partners ensuring methodological rigor, data integrity, and performance accountability Contribute to modernization and long-term capability planning (e.g., new modeling approaches, new data sources, platform/tool enhancements).
• Executive Engagement & Narrative Leadership Prepare and deliver materials for the highest levels of company leadership.
• Ensure alignment of message, timing, confidence, and risk framing.
• Synthesize complex analytics into clear narratives that support informed decision-making in high-stakes settings.
• Elevate the right insights with intent — anticipating questions, surfacing risks early, and ensuring the organization is prepared for critical discussions.
• Team Leadership & Talent Development Lead a high-performing analytics team, currently planned at 4–6 FTEs, fostering a culture of excellence, collaboration, transparency, and continuous improvement.
• Coach and develop emerging analytics talent, building deep CAHPS and HOS expertise and strengthening enterprise bench strength.
• Promote ways of working centered on alignment, anticipating partner needs, and stewarding shared ownership of the narrative.

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees