Starlink Sr. Enterprise Account Manager, Maritime

SpaceX • Redmond, WA

4d • Onsite

About The Position

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. STARLINK SR. ENTERPRISE ACCOUNT MANAGER, MARITIME Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlink’s growing base of enterprise customers from contract signature through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is a self-starter that has a passion for making customers deliriously happy and connecting enterprises with Starlink.

Requirements

• Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 10+ years of professional business development, operations, engineering, or account management experience
• 7+ years of consulting or project management experience
• 3+ year experience in a customer-facing role

Nice To Haves

• Demonstrated experience in account management, sales, or other business functions within maritime industries such as cruise lines, merchant shipping, cargo transport, or offshore operations. Even better if with a focus on onboard connectivity solutions, satellite integrations, or fleet/mobility applications
• Experience managing multiple projects and delivering under tight time and resource constraints
• Excellent problem-solving and sleuthing skills, going beyond just the apparent and available answer
• Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites, ground network, user terminals, etc.)
• Demonstrated ability to turn customer feedback into actionable, smart improvements
• Excellent written and verbal communication skills, including ability to craft and present professional presentations
• Excellent empathy, active listening, and resiliency skills
• Ability to read contract documents and discern requirements and deliverables

Responsibilities

• Act as the primary point of contact for a portfolio of enterprise customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue.
• In particular, this role is focused on: Supporting, closely managing, and learning from the direct customers that require unique Starlink products to meet their industry needs (i.e. maritime, rail, trucking, agriculture, cellular backhaul, gateway, etc.)
• Defining, standardizing, and streamlining processes, enabling these custom solutions to scale across the business
• Delivering impeccable customer service, including efficient acknowledgement and resolution of issues
• Building relationships to identify requirements and manage expectations
• Collecting, communicating and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business
• Retaining and growing the value of accounts in both hardware and service revenue
• Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks
• Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount

Benefits

• You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan.
• You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks.
• You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year.
• Employees in Washington State accrue paid sick time in compliance with state and federal law.
• Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level