Sr. Enterprise Account Manager
About The Position
HighLevel is an AI powered, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names. With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. You are passionate about digital marketing, tech and building relationships! In addition to passion, you have an entrepreneurial spirit paired with excellent written/verbal communication skills, operational efficiency, and an optimism for turning problems into opportunities! Our flexible, fast paced, and results driven environment will allow you to flourish as you take ownership of your day to day operating rhythm! Sometimes that means accomplishing a task alone, and other times that means working collaboratively with your assigned customers, your team, and other HighLevel departments. Some essential functions of the position are listed below.
Requirements
- Bachelorâs Degree or Equivalent SaaS Experience required
- 5-8 Years of Digital Marketing/ Account Management experiences
- 2 to 4 years of specific AI and/or Lead Connector technology or other relevant experience.
- Working Knowledge of topics such as Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO
- Experience working with and or ability to learn the use of various CRM Systems
- Working Knowledge of the following applications strongly preferred
- Google Suite, Zoom, Facebook, Instagram, Linkedin and other social media
- Ability to pass a pre-employment background check
Responsibilities
- Acquire detailed knowledge of products and services being offered to ensure clients needs are consistently met.
- Own and grow relationships with Enterprise accounts/clients by serving as the primary point of contact for day to day account needs.
- Cultivate robust client relationships, ensuring client needs are fulfilled, platform utilization remains high, and opportunities for account expansion are identified and pursued.
- Lead outbound efforts to help acquire new Enterprise clients, bringing a consultative approach to early-stage relationship building.
- Develop and strengthen strategic relationships with key existing Enterprise accounts, identifying new revenue opportunities and collaborating closely with decision-makers to foster account expansion.
- Proactively develop renewal strategies and expansion plans, ensuring the customer continues to grow with our platform and renews contracts on time.
- Ascertain and inform clients of optimal upsell or expansion opportunities aligning with their specific requirements.
- Client visits may be required to ensure client satisfaction and promote ongoing contract renewals.
- Identify churn risks or engagement issues early; coordinate with CSM and leadership to mitigate and recover.
- Work closely with Customer Success Managers to track performance, pull client-facing reports
- Serve as the internal quarterback across Sales Engineering, Product, and Support to deliver tailored solutions and ensure customer satisfaction with complex deployments.
- Coordinate with Finance and Ops teams to ensure billing is timely, accurate, and aligned with contract terms; resolve discrepancies quickly.
- Capture and communicate product feedback from Enterprise clients to influence roadmap prioritization
- Contribute to the evolution of enterprise account processes, including playbooks, SLAs, documentation, and renewal forecasting accuracy.
- Provide sales quotations and respond to requests for proposals
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
