Starlink Consumer Sales Operations Manager (Installer Network)

SpaceX•Hawthorne, CA

About The Position

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. STARLINK CONSUMER SALES OPERATIONS MANAGER (INSTALLER NETWORK) Starlink is a revolutionary satellite constellation, delivering low-latency broadband internet around the world—bringing an unprecedented opportunity to significantly impact communities, businesses, and governments worldwide. The Consumer Sales Team is seeking a Consumer Sales Manager who has experience setting up and manage relationships with authorized installers in all regions. The ideal candidate will have a strong background in working with vendors within the Consumer Electronics, Telecommunications, or Technology sectors and building strategic channel partnerships. This role requires a deep understanding of the retail landscape across major electronics retailers, mass merchants, local agents and potentially specialized regional chains. Success will require systems thinking, creativity, and excellent communication skills to synthesize information that shapes future products and strategic direction. This is a special opportunity to work at the cutting edge of satellite technologies with a world class team focused on connecting the unconnected!

Requirements

Bachelor’s degree in an engineering or business discipline
8+ years of experience with omnichannel sales

Nice To Haves

Experience in procurement or sales
Strong communication and negotiation skills
Demonstrated success in driving partners to achieve growth
Experience developing vendors or building sales channels in international markets with proven track record of successfully launching and scaling new products
Independently motivated, with a demonstrated track record of project ownership
Strong interpersonal, presentation, communication and negotiation skills
Demonstrated technical aptitude in a professional setting
MBA or master's degree with a business or engineering focused curriculum

Responsibilities

Identify, assess, and establish partnerships with strategic authorized installers aligned with business needs
Successfully negotiate and close partnership deals between SpaceX and installation partners
Monitor and assess the service provided by partners and ensure compliance with company standards and customer expectations
Ensure partner readiness for nationwide coverage
Prepare and provide regular reports on customer concerns, weekly take rates, issues, and completed installations.
Identify opportunities for improving installation processes and procedures to enhance efficiency and customer satisfaction.
Provide comprehensive training and resources to partners for effective product installation.
Acting as an extreme owner of installation partners, identifying and successfully communicating readiness levels, requirements, schedules and risks
Collaborate with cross-functional team (engineering, regulatory, business, planning etc.)

Benefits

You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan.
You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks.
You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year.
Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume