Starlink Account Specialist (Government)
About The Position
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. Starlink is delivering high-speed, low-latency internet to the world’s most remote regions, and the Account Management team is at the forefront of this mission. Our Account Management team manages customer lifecycles from onboarding to growth. We're hiring an entry-level Account Specialist to handle high-volume orders, account setup, and operations for government partner accounts.
Requirements
- Bachelor’s degree; OR 2+ years of professional experience in operations, customer support, or process coordination
Nice To Haves
- Strong attention to detail for process-driven work
- Skill interpreting government contracts, pricing, and billing rules
- Cross-functional collaboration under tight deadlines
- Proficiency in Excel, Salesforce, Smartsheet, or similar tools
- Ability to turn partner feedback into improvements
- Excellent written/verbal communication skills
- Multi-tasking with accuracy and ownership
Responsibilities
- Act as primary operational contact for assigned government accounts
- Review and validate purchase orders and documents such as Purchase Orders, Letters of Authorization, and Pricing for Compliance
- Create and configure customer accounts, service lines, hardware assignments, and billing structures
- Apply pricing, discounts, and terms per the customer’s contracts
- Partner with Sales, Finance, Logistics, and Customer Support to process orders through activation
- Track order timelines and flag risks to revenue and activation goals
- Maintain precise records in internal systems and trackers
- Spot friction points and suggest scalable process and system improvements
- Ensure accounts are activated and invoiced on forecasted schedules
Benefits
- long-term incentives, in the form of company stock, stock options, or long-term cash awards
- potential discretionary bonuses
- ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
- comprehensive medical, vision, and dental coverage
- access to a 401(k) retirement plan
- short and long-term disability insurance
- life insurance
- paid parental leave
- various other discounts and perks
- 3 weeks of paid vacation
- 10 or more paid holidays per year
- paid sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
