Starbucks Supervisor

AccorHotel • Pittsburgh, PA

5d

About The Position

What You Will Be Doing: Active floor management, driving the service vision within Starbucks to build guest loyalty and outstanding service results. Focus on creating revenue driving ideas and opportunities to engage and innovate with both the local market and in-house guests. Ensure that all colleagues are trained and held accountable for brand standards and that colleagues are always reflective of our grooming standards and in a clean and proper uniform. Take responsibility of the cleanliness, maintenance, and storage procedures of the operations Participate in ordering, inventory, and monitors use of supplies. Execute opening and closing checklists. Review daily reports (Arrival, VIP, Group Resumes, etc.) and communicates all special requirements and monitors execution. Conduct daily shift briefings ensuring that our colleagues are well informed and prepared to deliver outstanding service. Ensure proper cash handling procedures are followed and Accounting standards are adhered to. Ensure a safe and healthy work environment for both colleagues and guests. Oversee day to day operation of F&B areas in collaboration with other managers. Other duties as assigned

Requirements

• Minimum 2 years progressive Food and Beverage Management experience required, preferably in a luxury Hotel setting
• Hands on management style with ability to prioritize and lead through example
• Strong organizational skills
• Excellent interpersonal skills, with great communication ability
• Must be available to work afternoon/evening shifts and weekends.

Nice To Haves

• Experience in working within a unionized environment an asset

Responsibilities

• Active floor management, driving the service vision within Starbucks to build guest loyalty and outstanding service results.
• Focus on creating revenue driving ideas and opportunities to engage and innovate with both the local market and in-house guests.
• Ensure that all colleagues are trained and held accountable for brand standards and that colleagues are always reflective of our grooming standards and in a clean and proper uniform.
• Take responsibility of the cleanliness, maintenance, and storage procedures of the operations
• Participate in ordering, inventory, and monitors use of supplies.
• Execute opening and closing checklists.
• Review daily reports (Arrival, VIP, Group Resumes, etc.) and communicates all special requirements and monitors execution.
• Conduct daily shift briefings ensuring that our colleagues are well informed and prepared to deliver outstanding service.
• Ensure proper cash handling procedures are followed and Accounting standards are adhered to.
• Ensure a safe and healthy work environment for both colleagues and guests.
• Oversee day to day operation of F&B areas in collaboration with other managers.
• Other duties as assigned

Benefits

• Competitive salary and flexible benefit plans
• Generous PTO allowances
• Employee rates at Accor properties in NCA region
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like WATCH

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees