Supervisor - Starbucks

JW Marriott Austin•Austin, TX

About The Position

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As Coffee House Supervisor, you will help lead daily operations, ensuring excellent service, smooth workflows, and an environment where both associates and guests feel welcome.

Requirements

High school diploma or GED required.
At least one year of experience in customer service, with prior supervisory or leadership experience preferred.
Strong communication and interpersonal skills with the ability to direct and motivate a team.
Ability to learn quickly, use technical equipment such as espresso machines, and process transactions using POS systems.
Commitment to guest service, organization, and maintaining a clean, safe work environment.

Responsibilities

Oversee the coffee outlet in the absence of the department manager, ensuring smooth operations and guest satisfaction.
Assist with training, scheduling, and coaching associates to maintain performance standards and a positive team culture.
Monitor staffing levels, opening and closing duties, and adherence to safety and service procedures.
Ensure menu knowledge, suggestive selling, and quality standards are consistently upheld by the team.
Support cash handling, payroll reporting, inventory control, food ordering, and waste tracking.
Enforce safety, sanitation, and brand standards to create a safe, clean, and guest-focused environment.
Other duties as assigned.