Starbucks Supervisor

Buffalo Lodging Associates, LLC•City of Rochester, NY

1d•$19 - $20•Onsite

About The Position

This job contributes to Starbucks success by leading a team of store partners to create and maintain the Starbucks Experience for our customers and partners. The supervisor is required to regularly and customarily exercise discretion in managing the overall operation of the store. In particular, a majority of time is spent supervising and directing the workforce, making staffing decisions,ensuring customer satisfaction and product quality, managing the store's financial performance, and managing safety and security within the store. The incumbent is responsible for modeling and acting in accordance with Starbucks and Buffalo Lodging Associates guiding principles.

Requirements

Previous food and beverage or restaurant environment experience is preferred.
Basic knowledge of food and beverage preparation is a plus.
Supervisory experience preferred
Experience analyzing financial reports a plus
High School diploma or equivalent is preferred.
Ability to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service is necessary.
Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.

Responsibilities

Greeting guests and answer all questions about the menu.
Accurate and prompt order taking.
Prompt preparation of beverages in accordance with prescribed procedures and brand standards.
Preparing checks and collect payment from guests in compliance with cash handling, credit card transactions, room charge processing and accounting policies and procedures.
Cleaning equipment and areas. Restocking service items
Attending department meetings as scheduled.
Consistent professional and positive attitude and actions when communicating with guests and associates.
Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
Supervisory Duties Include- hiring, training scheduling, regularly conducting performance assessments, providing feedback, and setting challenging goals
Developing a positive, respectful, productive and professional work environment
Any other tasks / duties as requested by management