Starbucks Leader

Weis Markets•Millsboro, DE

1d•Onsite

About The Position

WEIS is looking for a Starbucks Leader who is passionate about teamwork and the growth of its associates and communities, and who treats associates with respect, understanding, and appreciation. The Starbucks Leader is responsible for ensuring proper staffing and scheduling to meet customer needs, equipping associates with the necessary knowledge and skills through consistent training, and managing sales and inventory to grow sales and minimize waste using the Starbucks Inventory Model. This role also involves maintaining operational standards, ensuring the store is clean, safe, and compliant with health and OSHA requirements, and engaging in disciplined planning to achieve goals. The leader is expected to coach associates for performance and development, ensure effective communication within the team, and actively encourage associates' coffee and craft ambitions. Additionally, the position requires business analysis and problem-solving to identify trends and improve results, operating cash registers, handling money properly, and utilizing company-provided Personal Protected Equipment (PPE). The Starbucks Leader will also supervise all associates within their department and may assist in other departments as needed.

Requirements

High school diploma or general education degree (GED) required.
Minimum 3 years’ experience in management in a retail/restaurant/Starbucks.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Minimum age of 18 years old.
Ability to pass drug test.
Committed to providing customer service that makes both internal and external customers feel welcome, important, and appreciated.
Ability to preserve confidentiality of information.
Ability and willingness to move with purpose and a strong sense of urgency.
Ability to work weekends on a frequent basis.
Ability to work extended days on an occasional basis.
Ability to work day or evening hours.
Ability to work holidays.
Ability to work overtime on an occasional basis.
Accuracy and attention to detail.
Ability to pass food safety training.
Ability to organize and prioritize a variety of tasks/projects.
Familiarity with industry/technical terms and processes.
Ability to work within strict time frames and resolute deadlines.
Completion of required HIPAA Training and all other required regulatory compliance training.
Proficiency with Microsoft Office, Outlook, Windows XP, and Internet.

Nice To Haves

Associate or bachelor’s degree in business related or Food Service-related field desirable.

Responsibilities

Ensures the right associates are in the right place, at the right time, doing the right work to serve the customer.
Is aware of and planning for future staffing needs.
Schedules to meet the customer needs.
Equips associates with the right knowledge and skills to achieve excellence.
Ensures training is consistently planned, communicated, completed, and documented.
Ensures the right products are in the right place and quantity to grow sales and minimize waste.
Establishes and maintains inventory flow using Starbucks Inventory Model, including Point-of-use, Front Stock, Back Stock, and signals for replenishment.
Ensures inventory availability and delivery readiness.
Uses the right systems to consistently deliver excellence and guide improvement.
Ensures Customer Support, Ops Station and Station Assessments are used consistently to keep the store clean, safe, and ready, while meeting all health and OSHA requirements.
Has plans in place to achieve established goals and space to adapt to the unexpected.
Makes disciplined use of the four planning steps (Capture, Clarify, Prioritize, Plan) and leverages the Leader Weekly Planning Guide to keep their plans updated.
Captures store-specific information and uses it to inform their plans.
Communicates their plan with their team effectively and transparently.
Helps associates through meaningful coaching conversations that drive performance.
Observes interactions and provides feedback and coaching to reinforce or redirect.
Ensures associates have the right information to deliver the best experience for our customers.
Actively encourages associates to explore their coffee and craft ambitions.
Ensures Weis Markets recognition programs are available and in-use.
Ensures that the store embraces practices that embody Our Mission and Values.
Understands how to achieve top priorities and removes obstacles that are a barrier to excellence.
Regularly uses a business analysis cycle to assess the business, identify trends, and guide activity that improves results in the store.
Identifies gaps as “standards gaps” or “opportunity gaps” and captures next steps using their Leader Weekly Planning Guide.
May operate and be responsible for cash register operations.
Follows policies and procedures to ensure proper money handling to avoid cash overages or shortages.
Responsible for utilization of all company provided Personal Protected Equipment (PPE).
May also be called upon to assist in other departments.
Supervises all associates in department.