Starbucks/Dept Leader

Kroger•Bellevue, WA

1d•Onsite

About The Position

The Dept Leader is responsible for creating an outstanding customer experience through exceptional service and maintaining a safe and clean environment. This role involves achieving sales and profit goals for the department, monitoring quality assurance standards, and directing and supervising all functions of the Coffee kiosk. The Dept Leader supports the Deli Manager in day-to-day kiosk operations, embraces the Customer 1st strategy, and encourages associates to deliver excellent customer service. The position requires demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Requirements

High school education or equivalent
Effective communication skills
Knowledge of basic math
Ability to handle stressful situations
Current food handlers permit once employed

Nice To Haves

Management experience preferred
Second language (speaking, reading and/or writing)

Responsibilities

Promote trust and respect among associates
Communicate company, department, and job specific information to associates
Collaborate with associates and promote teamwork to help achieve company/store goals
Assist in establishing performance goals for department and empower associates to meet or exceed targets
Develop adequate scheduling to manage customer volume throughout hours of operation
Assist in Training and developing associates on performance of their job and participate in the performance appraisal process
Adhere to all local, state and federal laws, and company guidelines
Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
Offer product samples to help customers discover new items or products they inquire about
Offers customers demonstrations and samples using brewing equipment
Provides quality beverages consistently for all customers
Create and prepare drinks for customers ensuring they meet Company standards
Display a positive attitude
Assist in developing and implementing a department business plan to achieve desired results
Assist in creating and executing sales promotions in partnership with store management
Inform and educate department associates about current, upcoming and special in-store promotions especially promotions that affect the kiosk
Assist in implementing the period promotional plan for the department
Stay current with present, future, seasonal and special ads
Monitor and control expenses for the department
Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory
Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs
Assist in planning, organizing and supervising the inventory process
Adhere to all food safety regulations and guidelines
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
Notify management of customer or employee accidents
Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud
Ability to work cooperatively in high paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Must be able to perform the essential functions of this position with or without reasonable accommodation