Starbucks Daily Operations

OTG•Saint Paul, MN

15d•Onsite

About The Position

Join OTG as a Starbucks® Daily Operations Lead now at MSP Airport and drive a new type of travel hospitality experience. Discover career opportunities in a unique hospitality environment with some of the industry's best compensation and benefits, including PTO, Healthcare, and a competitive 401 (k) match. OTG + Starbucks® OTG has launched an exclusive new partnership with Starbucks® to further revolutionize airport hospitality by pushing the boundaries of excellence and innovation. With more than 300 in-terminal dining and retail locations across 11 airports in the USA and Canada, OTG and its 5,000+ crewmembers serve millions of travelers each year. WHY OTG? By joining our OTG Starbucks® team, you’ll discover endless opportunities to explore, learn, and realize your greatest potential in some of the most exciting hospitality environments around. Our people drive our experiences, so we offer our crewmembers some of the best compensation and benefits in the industry. There has never been a more exciting time to connect with us! We transform airport experiences. You drive it. ROLE AND RESPONSIBILITIES As an OTG Starbucks® Daily Operations Lead at MSP Airport, you will support the store manager in executing daily operations. Your role includes deploying crew members, delegating tasks, and ensuring prompt service, quality beverages, and a clean, safe, and comfortable store environment. To excel in this role, you should enjoy leading others, creating great guest experiences, and maintaining a well-stocked and orderly store.

Requirements

Must be at least 18 years of age.
Proficient in English.
Obtain ServSafe certification or equivalent within 30 days of hire.
Able to lift 35 pounds.
Able to stand for extended periods, stoop, kneel, and crouch.
Flexible availability, including nights, weekends, holidays, and inclement weather.

Responsibilities

Promote OTG's culture, values, and mission with integrity and knowledge.
Maintain a calm demeanor during high-volume or unusual events and set a positive example.
Assist in training new crew members and provide positive reinforcement and coaching.
Deliver the OTG experience by prioritizing guest needs, connecting with them, and responding to their needs.
Maintain a clean and organized workspace, ensuring health, safety, and sanitation guidelines are followed.
Communicate product outages, equipment issues, or service problems to the manager immediately.
Execute store operations, organize opening and closing duties, and utilize operational tools for excellence.